Today
Top Secret/SCI
Unspecified
Unspecified
IT - Data Science
Saint Louis, MO (On-Site/Office)
Job Description
What You Will Be Doing:
What You Will Be Doing:
- Resolving escalated issues and performing root cause analysis for complex issues.
- Communicating with program SMEs as well as other customers with less technical backgrounds.
- Working with several different customers in various stages of onboarding process.
- Applying Configuration Management disciplines to maintain hardware/software revisions, security patches, hardening, and documentation.
- Coordinating and conducting event collection, log management, event management, compliance activities, and identity monitoring activities for the customer's system.
- Working with other Service Providers to support areas of common interest.
- Providing all preventative and corrective maintenance to ensure consistent, reliable, and secure service availability.
- Maintaining system availability and reliability with a threshold of 99.99%.
- Detecting and ticketing degradations (volume/velocity) of all SIEM data flows within 60 minutes of the start of the degradation.
- Performing day-to-day maintenance and specific scheduled maintenance activities that result from manufacturers' recommended service intervals, alerts, bulletins, available patches, and updates according to agency-approved change management processes.
- Executing emergency maintenance actions with sufficient urgency to preclude unacceptable outage durations, approved by the Government prior to execution, and coordinated through and approved by CSOC and ESC government management.
- Performing all development, engineering, testing, integration, and implementation actions necessary for major vendor revisions.
- Retaining documentation regarding loss of event logs (e.g. June 5-7th DNS logs were not ingested from SBU and are lost).
- Configuring all assets assigned to this service within the Government Furnished Information - Software Tools list in accordance with all Federal, DoD, IC, and NGA laws, directives, orders, polices, guidance, procedures etc.
- Utilizing agency-approved ticketing systems to document, track, assign, update, and coordinate all engineering, integration, configuration, and maintenance actions.
group id: 90901937
