SolarWind Administrator/Engineer

Zachary Piper Solutions is seeking a SolarWind Admin/Engineer, supporting the Hosting Services within the Office of Information Technology's Division of Infrastructure Services (DIS) at Health Resources and Services Administration (HRSA).

Responsibilities of the SolarWind Admin/Engineer include:

• Administer and optimize SolarWinds platforms (NPM, NCM, SAM) by installing, configuring, upgrading, and maintaining modules for performance and reliability.
• Integrate SolarWinds with ServiceNow and other ITSM tools, designing automated ticketing workflows and creating scripts for alert-to-ticket processes.
• Develop custom dashboards, alerts, and reports to enhance system visibility and support proactive incident response across federal hosting environments.
• Ensure high availability and security of SolarWinds infrastructure, supporting related services such as DNS, Identity & Access Management, and network operations.
• Collaborate with stakeholders to translate monitoring requirements into technical solutions, conducting user studies and implementing improvements for operational efficiency.

Qualifications for the SolarWind Admin/Engineer include:

• 5+ years of hands-on experience with SolarWinds platforms (including NPM, NCM, SAM) in enterprise or federal environments.
• Proven ability to integrate SolarWinds with ServiceNow or similar ITSM tools, including designing automated workflows and data exchange processes.
• Strong technical background in IT infrastructure monitoring, networking fundamentals, and Windows/Linux systems administration.
• Experience with scripting languages (PowerShell, Python) for automation, alert-to-ticket processes, and system integrations.
• Ability to work independently in a fast-paced, mission-critical environment, with excellent problem-solving and communication skills.

Compensation for the SolarWind Admin/Engineer include:

• Salary: $100,000 - $120,000
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

This job opens for applications on November 17, 2025. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords: SolarWinds, Network Performance Monitor, NPM, Network Configuration Manager, NCM, Server & Application Monitor, SAM, ServiceNow, ITSM, ticketing systems, integration, automation, scripting, PowerShell, Python, dashboards, alerts, reports, system monitoring, performance tuning, troubleshooting, patching, configuration management, network monitoring, IT infrastructure monitoring, Windows, Linux, DNS, Identity and Access Management, federal environment, compliance, ITIL, incident response, hosting services, high availability, security, custom dashboards, workflow automation