Today
Public Trust
Unspecified
Unspecified
washington d.c, DC (On-Site/Office)
Responsibilities
OBXtek is staffing a Tier 3 Technical Support; known as the Account Provisioning and Reconciliation (APR) team, specializes in advanced technical services at USDA, focusing on complex tasks that require a high level of expertise. The team manages Active Directory accounts, including modifications and deletions, ensuring appropriate user permissions and access levels across the organization, which is critical to maintaining security, compliance, and operational effectiveness.
The APR team's expertise is demonstrated through its management of specialized tasks such as the maintenance of resource accounts, distribution lists, and Active Directory data updates. For instance, our team handled over 1,400 resource account and distribution list maintenance requests, and 1,224 Active Directory data updates, ensuring the accuracy and security of user accounts. Key responsibilities also include managing permissions for shared drives, mailboxes, and email distribution lists, enhancing communication flow and data security. Additionally, tasks like LincPass exemptions, PII location changes, and Local Workstation Admin Install permissions further highlight our focus on compliance and security within federal standards.
In addition to account management, the APR team excels in resolving technical issues such as Microsoft 365 support, printing problems, and software and hardware challenges.
Key Responsibilities:
Account Management & Provisioning
Advanced Technical Support
Active Directory & Data Management
Network & Security Management
Server Administration
Compliance & Security
Team Collaboration & Customer Service
Monitoring & Reporting
Qualifications
Preferred Experience:
Security Clearance
Public Trust
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People...Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
OBXtek is staffing a Tier 3 Technical Support; known as the Account Provisioning and Reconciliation (APR) team, specializes in advanced technical services at USDA, focusing on complex tasks that require a high level of expertise. The team manages Active Directory accounts, including modifications and deletions, ensuring appropriate user permissions and access levels across the organization, which is critical to maintaining security, compliance, and operational effectiveness.
The APR team's expertise is demonstrated through its management of specialized tasks such as the maintenance of resource accounts, distribution lists, and Active Directory data updates. For instance, our team handled over 1,400 resource account and distribution list maintenance requests, and 1,224 Active Directory data updates, ensuring the accuracy and security of user accounts. Key responsibilities also include managing permissions for shared drives, mailboxes, and email distribution lists, enhancing communication flow and data security. Additionally, tasks like LincPass exemptions, PII location changes, and Local Workstation Admin Install permissions further highlight our focus on compliance and security within federal standards.
In addition to account management, the APR team excels in resolving technical issues such as Microsoft 365 support, printing problems, and software and hardware challenges.
Key Responsibilities:
Account Management & Provisioning
- Manage Active Directory (AD) accounts, including creation, modification, and deletion, ensuring proper user permissions and security.
- Administer resource accounts, distribution lists, and shared mailboxes, handling over 1,400 maintenance requests and 1,224 AD data updates annually.
- Oversee permissions for shared drives, mailboxes, and email distribution lists to enhance communication flow and data security.
- Process specialized requests such as LincPass exemptions, Personally Identifiable Information (PII) location changes, and Local Workstation Admin Install permissions to meet federal compliance standards.
Advanced Technical Support
- Provide expertise in resolving advanced issues related to Microsoft 365, printing systems, and hardware/software challenges.
- Handle escalations from Tier 2 for root cause analysis and provide clear documentation of fixes.
- Troubleshoot security issues, including application control and local firewalls, and network problems involving remote access and VPN configurations.
- Support COTS and GOTS software installation, configuration, and functionality.
Active Directory & Data Management
- Perform detailed audits and updates for user and computer objects in AD, ensuring accuracy and compliance.
- Manage the maintenance and reporting of shared mailboxes, distribution lists, and resource accounts.
- Administer SCCM for patch and vulnerability management and generate detailed reporting to ensure system integrity.
Network & Security Management
- Troubleshoot and resolve issues related to DHCP, IP, DNS, VLANs, and port configurations.
- Address OSB Security Incidents and ensure compliance with security vulnerability management processes.
- Configure and maintain network printers, scanning solutions, and print queue management.
Server Administration
- Oversee server data management, print server administration, and server disk reporting.
- Respond to server alerts and manage litigation hold tickets.
- Coordinate tasks and projects involving Tier III and Federal IT resources.
Compliance & Security
- Ensure tasks align with federal security standards and organizational compliance policies.
- Focus on enhancing data security through consistent updates and vulnerability management.
- Support PII security measures and account provisioning workflows to maintain organizational integrity.
Team Collaboration & Customer Service
- Serve as a point of escalation for advanced technical issues from Tier II, federal employees, and contractors.
- Document solutions in the Tier 3 Team's internal SharePoint repository
- Document solution including errors, troubleshooting steps , and resulting failures/successes.
- Collaborate with Federal IT teams, OEMs, and third-party providers for issue resolution.
- Maintain exceptional customer service and communication standards, ensuring user satisfaction and efficient problem resolution.
Monitoring & Reporting
- Monitor ITSM systems for escalations and ensure timely resolution of incidents and requests.
- Provide regular reports on AD health, server performance, and security compliance.
Qualifications
- Strong expertise in Active Directory account management, including user and computer object configurations.
- Proficiency in SCCM, Microsoft 365, and advanced troubleshooting of network and security issues.
- Experience handling specialized account tasks such as LincPass exemptions and shared drive permissions.
- Demonstrated ability to manage a high volume of account maintenance and technical support requests.
- Excellent communication and customer service skills, with a focus on collaborative problem-solving.
Preferred Experience:
- Knowledge of USDA-specific IT systems and compliance requirements.
- Familiarity with ITSM tools and workflows for handling escalations and reporting.
- Experience managing printing systems and resolving complex hardware/software issues.
Security Clearance
Public Trust
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People...Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
group id: 10375429
