IT Help Desk / Customer Support Technician - TS/SCI with Polygra

Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

HOW YOU WILL MAKE AN IMPACT

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Administers e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Maintains current knowledge of relevant technology as assigned
• May coach and provide guidance to less-experienced professionals

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

• Education: AA/AS degree or equivalent technical training, certification(s) or experience
• Experience: 5+ years of related experience
• Certification: Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.
• Security Clearance Level: Active TS/SCI with Polygraph is required.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements