Key Responsibilities:
- Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals
- Act as a primary point of contact for incoming support requests
- Deliver technical support, training, and implementation of ELMR systems
- Test, tune and program Motorola based ELMR radios as needed
- Plan, manage, and coordinate the inventory, storage and distribution of radios
- Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups
- Configure Radio Set Identifiers (RSIs) and troubleshoot radio subscriber units and/or network configurations
- Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
- Escalate issues to Advanced Services and the Management team as appropriate
- Report updates, discrepancies, outages or issues to management
- Other duties and projects as assigned
- DoD8570 IAT Level II (eg: Sec+)
- 1-3 years of experience in supporting ELMR, Motorola radios or equivalent experience
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
- Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
- Demonstrate initiative and be results oriented with flexibility and tenacity
- Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
- Ability to work in a dynamic cross-organizational team environment
- Strong dedication to provide quality customer service
- Effective problem-solving skills and inherent decision-making ability
Physical Requirements:
- Required to stand, walk and sit; Communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
- Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus
- Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings
- May require use of personal or Government vehicle to drive to local and/or remote office locations
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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