Information Specialist I (Associate)

Koniag Advisory Business Solutions, a Koniag Government Services company, is seeking an Information Specialist I (Associate) to support KABS and our government customer in Oklahoma City, OK. This position requires the candidate to be able to obtain a Public Trust.

Koniag Advisory Business Solutions is seeking a dedicated Information Specialist I (Associate) with a focus on customer support to join our team supporting the Oklahoma City Area Office and facilities throughout the Oklahoma City Area. This position plays a crucial role in providing technical assistance and support to ensure smooth IT operations. This is a contract position starting 12/01/25 and ending 11/30/26.

Essential Functions, Responsibilities & Duties may include, but are not limited to:
The IT Specialist (Desktop Support) will serve as a front-line technical resource, addressing user issues and maintaining IT equipment throughout the organization. Principal responsibilities include:

• Provide professional customer-focused technical support and assistance via telephone and in-person
• Document and track IT support requests using ServiceNow incident management system
• Deliver calm, respectful, and clear technical communication to users without excessive jargon
• Efficiently escalate high-priority issues to appropriate team leads or managers
• Resolve documented IT incidents and service requests within prescribed service level agreements
• Install and configure new equipment including docking stations, computers, monitors, printers, and peripherals
• Perform software installations and license management
• Deliver remote and on-site desktop support to troubleshoot common incidents
• Execute physical equipment and networking setup and relocations
• Ensure compliance with agency-wide information security protocols and safeguard federal information systems
• Implement security requirements and best practices to minimize organizational risk
• Generate monthly ticket metric reports and other documentation as required

Education and Experience:
Required:

• Experience with desktop/laptop support, printer/peripherals troubleshooting
• Hardware and software installation experience
• Network printer configuration experience
• Experience with Active Directory user management
• Previous work with IT ticket tracking systems, preferably ServiceNow

Required Skills and Competencies:

• Strong interpersonal and communication skills
• Ability to explain technical concepts in non-technical terms
• Proficiency in troubleshooting Windows operating systems and applications
• Knowledge of basic networking concepts
• Experience with user account management and permissions
• Ability to work independently and as part of a team
• Understanding of information security best practices
• Commitment to customer service excellence
• Knowledge of Privacy Act requirements and information protection protocols
• Ability to maintain confidentiality with sensitive information

Desired Skills and Competencies:

• CompTIA A+ Certification
• Experience working in a healthcare environment
• Familiarity with Indian Health Service systems
• Experience with remote support tools
• Knowledge of inventory management processes
• Experience creating technical documentation and knowledge base articles

Security Requirement:

• Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352