Operations Coordinator - CDC Emergency Operations

Operations Coordinator - CDC Emergency Operations

Job Description / Overview

At GDIT, people are our differentiators. We deliver clarity and capability in the moments that matter most.

General Dynamics Information Technology (GDIT) is seeking an Operations Coordinator - CDC Emergency Operations to join our team onsite at the CDC's metro Atlanta facilities. This position supports the Division of Emergency Operations (DEO) within CDC's Office of Readiness and Response (ORR), providing critical operational and administrative support to ensure 24/7 readiness and continuity of the Emergency Operations Center (EOC).

Public health emergency response requires coordination, precision, and adaptability. The Operations Branch within CDC's EOC plays a central role in maintaining daily situational awareness, call management, reporting, and continuity planning to ensure CDC remains operationally ready to respond to any public-health event.

This opportunity is ideal for professionals with prior CDC, EOC, or emergency-management experience who thrive in high-tempo environments and are motivated to support CDC's public-health mission.

How an Operations Coordinator Will Make an Impact

As an Operations Coordinator, you will directly support CDC's emergency operations and readiness by:

• Maintaining and updating operational protocols, SOPs, rosters, and continuity plans (COOP) to ensure the EOC remains mission-ready 24/7/365.
• Providing call-management and triage support, including logging and tracking all incoming calls, faxes, and emails using established EOC systems (ECLA, REPORT mailbox).
• Ensuring accurate and complete documentation of calls and events following the "5 Ws" standard (who, what, when, why, where), and generating daily, weekly, and monthly reports for leadership.
• Supporting steady-state and response operations by assisting with drills, exercises, briefings, and after-action reporting.
• Participating in incident response activities by tracking tasks, managing communications, and ensuring situational updates flow effectively between response sections.
• Assisting with meeting coordination, including drafting calendar invites, conference details, weather slides, and operational briefings.
• Conducting quality reviews of call logs, operational data, and documentation to ensure adherence to CDC standards.
• Supporting training activities for OPS Branch staff and assisting with onboarding and supplemental resources.
• Providing flexible coverage across CDC's Atlanta campuses as directed by OPS Branch leadership, including weekend or holiday rotations when required.

What You'll Need to Succeed

Required Education & Experience

• Bachelor's degree and 2+ years of relevant experience, or 5+ years of work experience in lieu of a degree.
• Demonstrated experience in an Emergency Operations Center (EOC), watch desk, or public-health emergency-management environment (CDC or similar).
• Proven ability to support operational tasking, call logging, data tracking, and report generation within a structured, 24/7 operational environment.

Technical Skills

• Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Experience with EOC systems and communications tools such as ECLA, ERS, or similar databases preferred.
• Strong data entry, recordkeeping, and reporting skills with emphasis on accuracy and timeliness.

Soft Skills

• Excellent verbal and written communication skills.
• High level of attention to detail, organization, and multitasking ability.
• Demonstrated professionalism, adaptability, and teamwork under pressure.

Clearance Requirement

• Ability to obtain and maintain a CDC Public Trust clearance.

Attributes for Success

• Familiarity with CDC's Incident Management Structure (IMS) and operational procedures.
• Strong problem-solving and customer-service orientation with ability to interact effectively across teams.
• Demonstrated commitment to public-health mission support, reliability in high-tempo environments, and willingness to work flexible hours to meet operational needs.
• Cultural competence and situational awareness appropriate for a national-level emergency-management setting.

GDIT Is Your Place

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements