Desktop Support Specialist I

Epsilon is now part of AMERICAN SYSTEMS!

We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together.

Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc.

Our Customer's Mission:

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers. Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

Compensation and Benefits:

We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation.

Responsibilities

An average day:

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will:

• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Assist in maintaining accurate records of hardware and software inventory.
• Assist in installing and configuring stand-alone and network printers.
• Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• Assist in site visits for software upgrades and basic computer-related issue resolution.
• Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Must be able to pass federal background investigation and obtain a Public Trust. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license, may be required to travel between customer sites.

Pay Transparency Statement for Epsilon

Epsilon is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $21.00/Yr. - USD $29.00/Yr. Actual compensation will be determined based on several factors permitted by law. Epsilon provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status