Senior UX Researcher

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project Delivery Specialist on the project, you will:

• Shape and drive UX Strategy by developing and implementing long-term research and experience strategies that inform the vision and direction of API products
• Lead and drive research initiatives by designing, executing, and synthesizing large-scale user research studies - interviews, contextual inquiries, workflow analysis - for technical audiences
• Map technical user journeys by uncovering, visualizing, and communicating pain points and opportunities along the API development lifecycle
• Collaborate across disciplines by partnering closely with product managers, API engineers, solution architects, system designers, and cross-functional teams to align research with business goals and technical realities
• Mentor and support by serving as a research mentor to more junior staff, introducing research best practices tailored for technical product teams

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor's degree
• 7+ years of professional experience as a UX Researcher or UX Strategist, including lead responsibilities within technical/software product teams
• 1+ year of specialized experience supporting UX research and strategy across API products
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must have an active Public Trust clearance
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience conducting advanced user research- qualitative and quantitative - with technical audiences (API Consumers, developer experience teams, platform engineers, SREs)
• Experience mapping and analyzing developer journeys, onboarding flows, and workflow integrations for API-based products
• Proficiency in research planning, protocol authoring, data synthesis, and reporting for complex systems
• Familiarity with research tools such as Qualtrics and Optimal Workshop
• Strong understanding of WCAH 2.1 and Section 508 accessibility standards
• Hands-on experience with API product management, SDK documentation, and/or developer evangelism/advocacy

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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