Program Communications Lead

GDIT is your place. And our work depends on a Communications Lead joining our team to support our Healthcare Integrated General Ledger Accounting System (HIGLAS) program with the Centers for Medicare & Medicaid Services (CMS) at Windsor Mill, MD.

At GDIT, people are our differentiator. As the Program Communications Lead, you are responsible for planning, managing, and delivering all communications for a large, cross-functional program. This includes developing efficient communication processes, producing clear, concise, and error-free outputs, and navigating both planned and unplanned communications needs - including occasional off-hours support for urgent messaging.

Success in this role requires strong content strategy skills, excellent attention to detail, and the ability to work efficiently with busy subject matter experts and stakeholders to gather, validate, and translate information into impactful messaging.

Key Responsibilities:

• Design and implement an efficient and scalable communications framework, including intake, review, and distribution processes.
• Develop and manage a communications calendar aligned to program milestones and change impacts.
• Develop, implement, and evaluate communication strategies to promote the HIGLAS Hosting, Operations and Maintenance (HOM) Program's goals and initiatives and serve as the primary point of contact for all communications needs across the program.
• Handle all program-level communications through the Granicus govDelivery platform and other channels, ensuring clear and consistent messaging.
• Produce succinct, high-quality communications that are accurate, polished, and free of errors such as newsletters, communication plans, stakeholder analysis, system down-time templates, and infographics to engage various stakeholders.
• Engage efficiently with busy stakeholders (e.g., executives, technical leads, SMEs) to extract key information and turn it into clear messaging with minimal disruption to their time.
• Lead/support delivery of communications across multiple channels - including email, intranet, newsletters, town halls, and FAQs.
• Respond to ad hoc or urgent communications needs, sometimes during off-hours, with professionalism and speed.
• Coordinate with SMEs, change managers, and technical teams to ensure messaging is complete and aligned.

Occasional / Recurring Responsibilities:

• Evaluate and optimize the use of the Granicus govDelivery platform for effective communication with stakeholders.
• Design, administer, and analyze stakeholder engagement and/or communication effectiveness surveys.
• Monitor and report on the effectiveness of communication efforts using analytics and feedback to make data-driven improvements.

Required Qualifications:

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field.
• 8+ years of experience in program, strategic, or enterprise-level communications.
• Proven ability to work efficiently with senior-level, time-constrained stakeholders to gather and validate content.
• Exceptional writing and editing skills, with a sharp eye for detail and clarity.
• Demonstrated ability to establish and manage streamlined communications processes in a complex environment.
• Comfortable managing both planned communications and last-minute, high-priority messaging.
• Ability to translate complex technical, policy-heavy or sensitive content into clear, plain, accessible and audience-appropriate language.
• Proficiency with Granicus govDelivery platform and/or other communication tools.
• Excellent verbal and interpersonal communication skills.
• Experience with analytics tools to measure communication impact.

Preferred Qualifications:

• Experience using the ServiceNow platform to intake and manage communication requests.
• Experience supporting communications in large-scale, cross-functional programs.
• Proficiency with Microsoft 365, SharePoint, Teams, Confluence, and survey tools like MS Forms or SurveyMonkey.
• Understanding of change communications and best practices in stakeholder engagement.
• Familiarity with content management systems.

Working Conditions:

• Occasional after-hours availability required to support urgent or high-impact communications.
• Must be able to manage shifting priorities and operate effectively under tight deadlines.

Location: Remote but Local within the DMV area with the ability to work onsite at GDIT's Windsor Mill, MD office 1-2 times per month.

Clearance:

Ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years.

What GDIT can offer you:

• Full-flex work week
• 401K with company match.
• Customizable health benefits packages.
• Collaborative teams of highly motivated critical thinkers and innovators.
• Internal mobility team dedicated to helping you own your career.
• Rewards program for high-performing employees.

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