AV/VTC Technician I

Epsilon is now part of AMERICAN SYSTEMS!

We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together.

Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc.

Our Customer's Mission:

The Marine Corps University (MCU) is a military education university of the United States Marine Corps. Hosted in a unified data center, MCU's Information Technology services are delivered through a wired.edu network and domain, as well as a wireless "Bring Your Own Device" network. Epsilon provides Information Technology services for the MCU including network and systems, data center, service desk, cybersecurity, and audio visual/video teleconferencing.

Compensation and Benefits:

We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation.

Responsibilities

An average day:

As AV/VTC Technician I, you will be a part of an AV/VTC team that provides installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and Video Teleconference (VTC) equipment and events in both classroom and auditorium settings for the Marine Corps University. In this position you will:

• Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events. Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms.
• Conduct arrangements and provide real time on-site support for VTC sessions involving MCU VTC assets. Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions.
• Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities. Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms, when required.
• Respond to customer trouble calls and tracking tickets in the IT/AV tracking software. Collect requirements from customers to meet needs.
• Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment.
• Code, configure, manage, and install AV systems, installing AV related equipment to include, but not limited to, AV switching devices, VTC, camera, audio and video.
• Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording events.
• Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events. Configure and troubleshoot problems with smart board equipment, to include imaging and connections to the MCU network.
• Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks.
• Monitor and display proper maintenance on all A/V equipment for repairs including renewing fully charged batteries.
• Monitor all software updates for InFocus Mondopad's and Microsoft Office for each device in all classrooms and conference rooms in the facility.
• Assist other team members as required to provide the customer with a superior level of support.
• Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Must hold active DOD Interim Secret or Secret Clearance. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
• DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP or CCNA-Security).
• Possess knowledge and experience in the operation of digital audiovisual systems like Haivision, V-Brick, AMX, and Cisco.
• Possess knowledge and experience in configuring VTC systems and establishing and maintaining connectivity with other VTC sites.
• Must be able to provide audio visual system operational coverage of MCU events outside of normal working hours and the capacity to surge support in times of event saturation.
• Knowledge and understanding of the Technology industry.
• Experience with Microsoft Office Outlook, Excel, and Word
• Demonstrated leadership, excellent interpersonal and communication skills.
• Strong team player; self-assured, confident, and goal-oriented.
• Ability to organize and manage multiple priorities and delegate effectively.
• Ability to solve problems and translate policies into daily routine operations.
• Excellent written and oral communication skills.
• Keen attention to detail.
• Weekend or after-hours support may be required on occasion.

Pay Transparency Statement for Epsilon

Epsilon is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $28.85/Yr. - USD $41.53/Yr. Actual compensation will be determined based on several factors permitted by law. Epsilon provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status