SOFCOM Systems Administrator

Please take this opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. You will be part of a dynamic team that is delivering a business-driven Enterprise Network to support BICES Global Enterprise Mission Support Services increasing performance, security, scalability, and stability while reducing costs and complexity resulting in increased supportability.

Responsibilities:

• Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
• Works support and incident requests received via phone and email and create tickets to track work and/or escalate the issues to a higher tier.
• Documents incident status and solutions using Microsoft SCSM incident database toolset.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.

• Possesses comprehensive knowledge of desktop operating systems and applications.
• Creates and maintains SOPs or other guides to assist with troubleshooting.
• Provides follow-up actions with customers to ensure resolution of incidents or requests.
• Remotely configures and upgrades computer software.
• Provides end-user software troubleshooting and support remotely.
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Analyzes customer needs to determine functional and cross-functional requirements.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Comprehensive knowledge of desktop operating systems and applications.
• Will occasionally be required to perform networks, systems, information assurance and logistics duties.
• Administer VMware virtual environments to include ESXi hosts, vCenter appliances, VxRail HCIs, and VSANs

• Download, stage and deploy systems-related security policies and updates to maintain information system compliance with DISA security policies and procedures (STIGs, IAVAs, etc.)
• Develop scripts (PowerShell, VBScript, etc.) to perform recurring systems administration tasks, automate installs, gather metrics, etc.
• Administer Microsoft Active Directory environments with an emphasis in the following areas:

• Windows Server 2012, 2016, 2019• Microsoft Exchange 2010, 2016• Windows SharePoint 2013, 2016• Microsoft SQL 2012, 2014, 2016• Group policy deployment and design• Active directory design to include DNS configuration, Sites and Services, etc.• SCCM configuration and administration• Software deployment/upgrades• Windows 10 operating system maintenance and deployments• Deploy Operating System updates

• Participates in special projects as assigned. This position may require early evening system maintenance and occasional on-call after hours.

Required Qualifications:

• 3 years of experience required.
• Bachelor's Degree - may substitute additional years of experience.
• Must possess and maintain a Secret Clearance.
• Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.
• Must have good team working skills since this position entails coordinating with many different work centers.
• Must have good and professional customer relationship skills.
• Additional specific certifications may be required, depending on job assignment.

Preferred Qualifications:

• Experience supporting multinational customers preferred.
• Experience operating in deployed environments preferred.
• ITIL Foundations v4 certification preferred.
• Additional specific certifications may be required, depending on job assignment.
• The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment.

Work Requirements