Nov 5
Secret
$130,000 - $200,000
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Position Overview
We are seeking a highly skilled Ribbon Communications Solutions Subject Matter Expert (SME) to join a remote team supporting secure VoIP infrastructure for global DoD operations. As the Ribbon SME, you will serve as the technical lead for all Ribbon-related systems, providing hands-on support, advanced troubleshooting, and knowledge transfer to a small team of voice engineers. This role is ideal for a seasoned voice professional with deep expertise in Ribbon SBCs and a passion for mentoring others.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation for the Enterprise Voice Engineer include:
Keywords: enterprise voice engineer, voice, engineer, VOIP, DOD, department of defense, NOC, network operation center, maintain, troubleshoot, IP, voice over IP, internet protocol, IP address, video, voice and video, voice & video, DISA, voice services, Defense Information Systems Agency, resilient voice, video communications, Juniper, Cisco, secure, uninterrupted service, configure, manage, voice network components, route plans, device profiles, search space, calling search spaces, partitions, Avaya, Oracle, advanced fault analysis, diagnose, complex, SIP, signaling, remote site registration, media flow, routing, switching, configurations, Session Initiation Protocols, real-time communication sessions, video calls, voice calls, instant messaging, multimedia conferences, fault analysis, configure, identity, diagnose, understand, failures, malfunctions, systems, components, processes, engineering, manufacturing, electronics, software development, technical, reliability, safety, prevent system failures, root causes, improve design, operational procedures, FMEA, failure mode and effects analysis, RCA, root cause analysis, event and causal factor analysis, electronics, software, mechanical systems, aerospace, defense, firewall, security protocols, secure voice traffic, SRTP, IPSec, BGP, Secure Real-Time Transport Protocol, encryption, message authentication, integrity, streaming, WebRTC, SIP-based systems, low0latency, Internet Protocol Security, VPNs, Virtual Private Networks, site-to-site, remote, Transport, Tunnel, encrypt, payload, packet, AH, Authentication Head, ESP, Encapsulating Security Payload, Border Gateway Protocol, path vector protocol, global internet routing tables, backbone routing, large enterprise networks, AS, autonomous systems, configuration changes, technical documentation, capacity planning, system updates, NOC Operations, on-call support, on-call, on call, layer 3, layer three, layer III, network, networking, routing, switching, JNCIA, CCNA, Juniper Networks Certified Internet Associate, Junos OS, Junos, JNCIA-Cloud, JNCIA-DevOps, network security, troubleshoot, Cisco Certified Network Associate, IP addressing, help desk, Wireless, WAN, programmability, DOD 8570 IAT Level II certification, Leel II certification, DOD 8570, IAT Level II, IAT Level 2, DOD 8140, CompTIA, Security+, Security +, Security Plus, SecurityPlus, Sec+, Sec +, Sec Plus, SecPlus, CySA+, GIAC, GSEC, GICSP, CND, ISC SSCP, SSCP, Security Essentials, Industrial Cybersecurity, Certified Network Defender, Systems Security Certified Practitioner, Cisco CUCM, CUCM, Cisco Unified Communications Manager, Cisco VoIP, mobility services, call routing, device registration, dial plans, integration, Cisco collaboration tools, Unity, CUBE, Cisco Unified Border Element, SIP trunking, SIP normalization, NAT traversal, codec negotiation, secure voice traffic, Cisco Unity, voicemail, unified messaging, auto-attendant, email, user communication, Outlook, Avaya Aura, contact center platform, conferencing services, Oracle SBCs, Session Border Controllers, SIP signaling, call flow proficiency, tssci, ts/sci, ts sci, Ts with sci, ts w/ sci, ts w sci, tswithsci, top secret with sci, SolarWinds, Solar Winds, OCOM, Juniper, Ribbon, Ribbon Communications, OCOM Tools, proactive monitoring, alerting, performance tuning, Operational Command and Management, Operations Command Module, Ribbon AS, Ribbon, RTMT, SRTP, IPSec, BGP, Remote
#LI-SW1 #LI-REMOTE
We are seeking a highly skilled Ribbon Communications Solutions Subject Matter Expert (SME) to join a remote team supporting secure VoIP infrastructure for global DoD operations. As the Ribbon SME, you will serve as the technical lead for all Ribbon-related systems, providing hands-on support, advanced troubleshooting, and knowledge transfer to a small team of voice engineers. This role is ideal for a seasoned voice professional with deep expertise in Ribbon SBCs and a passion for mentoring others.
Key Responsibilities
- Lead Ribbon Platform Operations
- Serve as the primary SME for Ribbon Communications solutions, including SBCs, Application Servers, and provisioning tools.
- Mentor and Train Team Members
- Provide technical guidance, documentation, and hands-on training to junior and mid-level engineers on Ribbon architecture, configuration, and troubleshooting.
- Support VoIP Infrastructure
- Collaborate with Cisco and Juniper voice teams to maintain a secure, resilient voice and video network across classified and unclassified environments.
- Troubleshoot SIP and Call Flow Issues
- Perform advanced diagnostics on SIP signaling, trunking, media flow, and interconnectivity between Ribbon and other platforms (CUCM, Avaya, Oracle SBCs).
- Integrate and Optimize Ribbon Systems
- Design and implement routing plans, dial plans, and policy configurations to ensure high availability and call quality.
- Participate in Change Management
- Document configurations, validate system changes, and support capacity planning and lifecycle upgrades.
- Collaborate Across Teams
- Work closely with NOC, cybersecurity, and infrastructure teams to ensure compliance with DoD security protocols and operational standards.
Required Qualifications
- Active DoD Secret Clearance
- 5+ years of experience supporting enterprise voice systems, with 3+ years of hands-on Ribbon Communications experience
- Deep understanding of Ribbon SBCs , Application Servers, and SIP trunking
- Strong knowledge of SIP signaling , call flow analysis, and VoIP troubleshooting
- Familiarity with Cisco CUCM, Unity, CUBE , and Avaya Aura
- Experience with Juniper and Cisco routing/switching (JNCIA or CCNA preferred)
- Proficiency with network monitoring tools (e.g., SolarWinds, Wireshark)
- Working knowledge of DoD voice environments , including classified/unclassified networks
- DoD 8570 IAT Level II certification (e.g., Security+, CySA+, GSEC)
Preferred Qualifications
- Experience with OCOM (Oracle Communications Operations Monitor)
- Prior experience supporting DISA Voice Services or similar DoD NOC environments
- Strong documentation and training skills
Compensation for the Enterprise Voice Engineer include:
- Salary: $130,000-200,000 **depending on experience**
- Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Keywords: enterprise voice engineer, voice, engineer, VOIP, DOD, department of defense, NOC, network operation center, maintain, troubleshoot, IP, voice over IP, internet protocol, IP address, video, voice and video, voice & video, DISA, voice services, Defense Information Systems Agency, resilient voice, video communications, Juniper, Cisco, secure, uninterrupted service, configure, manage, voice network components, route plans, device profiles, search space, calling search spaces, partitions, Avaya, Oracle, advanced fault analysis, diagnose, complex, SIP, signaling, remote site registration, media flow, routing, switching, configurations, Session Initiation Protocols, real-time communication sessions, video calls, voice calls, instant messaging, multimedia conferences, fault analysis, configure, identity, diagnose, understand, failures, malfunctions, systems, components, processes, engineering, manufacturing, electronics, software development, technical, reliability, safety, prevent system failures, root causes, improve design, operational procedures, FMEA, failure mode and effects analysis, RCA, root cause analysis, event and causal factor analysis, electronics, software, mechanical systems, aerospace, defense, firewall, security protocols, secure voice traffic, SRTP, IPSec, BGP, Secure Real-Time Transport Protocol, encryption, message authentication, integrity, streaming, WebRTC, SIP-based systems, low0latency, Internet Protocol Security, VPNs, Virtual Private Networks, site-to-site, remote, Transport, Tunnel, encrypt, payload, packet, AH, Authentication Head, ESP, Encapsulating Security Payload, Border Gateway Protocol, path vector protocol, global internet routing tables, backbone routing, large enterprise networks, AS, autonomous systems, configuration changes, technical documentation, capacity planning, system updates, NOC Operations, on-call support, on-call, on call, layer 3, layer three, layer III, network, networking, routing, switching, JNCIA, CCNA, Juniper Networks Certified Internet Associate, Junos OS, Junos, JNCIA-Cloud, JNCIA-DevOps, network security, troubleshoot, Cisco Certified Network Associate, IP addressing, help desk, Wireless, WAN, programmability, DOD 8570 IAT Level II certification, Leel II certification, DOD 8570, IAT Level II, IAT Level 2, DOD 8140, CompTIA, Security+, Security +, Security Plus, SecurityPlus, Sec+, Sec +, Sec Plus, SecPlus, CySA+, GIAC, GSEC, GICSP, CND, ISC SSCP, SSCP, Security Essentials, Industrial Cybersecurity, Certified Network Defender, Systems Security Certified Practitioner, Cisco CUCM, CUCM, Cisco Unified Communications Manager, Cisco VoIP, mobility services, call routing, device registration, dial plans, integration, Cisco collaboration tools, Unity, CUBE, Cisco Unified Border Element, SIP trunking, SIP normalization, NAT traversal, codec negotiation, secure voice traffic, Cisco Unity, voicemail, unified messaging, auto-attendant, email, user communication, Outlook, Avaya Aura, contact center platform, conferencing services, Oracle SBCs, Session Border Controllers, SIP signaling, call flow proficiency, tssci, ts/sci, ts sci, Ts with sci, ts w/ sci, ts w sci, tswithsci, top secret with sci, SolarWinds, Solar Winds, OCOM, Juniper, Ribbon, Ribbon Communications, OCOM Tools, proactive monitoring, alerting, performance tuning, Operational Command and Management, Operations Command Module, Ribbon AS, Ribbon, RTMT, SRTP, IPSec, BGP, Remote
#LI-SW1 #LI-REMOTE
group id: 10430981
