Client Systems Specialist/Ramstein AB

Job Title:Client Systems Specialist (System Administrator)

Location:Ramstein AB, Germany

Clearance: Active DoD Secret Clearance (Must Have Before Hire)

Certifications: CompTIA Security+ and Microsoft MD-102 Endpoint Administrator Associate or equivalent(Must Have Both Certifications Before Hire)

Duties/Responsibilities:Provides end-user support, network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults, and outages.

• Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• Manages network user accounts on relevant systems and platforms.
• Provides End User Device Support (Voice, Data, and Video Devices).
• Performs computer systems maintenance and repair. Maintains servers, software systems, and networks.
• Diagnoses and resolves hardware, software, firmware, and network problems.
• Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment. Administer user accounts, file permissions, and print queues.
• Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
• Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
• Diagnoses and troubleshoots Wireless Fidelity (Wi-Fi) network and devices connected to Wi-Fi network.
• Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
• Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.
• Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
• Client Systems Specialists possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.

Education: BA/BS (or higher) in computer science/systems, information systems/technology, or other comparable Bachelor’s Degree.

Additional Requirements: For Germany all candidates must meet TESA requirements as follows:

• A Bachelor’s Degree and three (3) years of recent specialized experience; or
• Associates Degree and seven (7) years of recent specialized experience; or
• No degree and 11 years or recent specialized experience.