ServiceNow Developer

You will be joining a new, agile digital transformation initiative to improve the program's global effectiveness, increase operational visibility into its IT assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Security Operation (SECOPs), Governance, Risk, and Compliance (GRC).

Responsibilities:

• Work with development team on developing and configuring ServiceNow applications, plug in and solutions to implement system stakeholder requirements.
• Participate in all Scrum ceremonies and/or discussions with team members and stakeholders.
• Building, administering, and maintaining on-premises Service Now infrastructure using RHEL7/RHEL8 and Windows Server 2019 server operating systems, to include patching/updating of operating systems.
• Maintain account membership of ServiceNow HIWAVE Account.
• Build, administer, upgrade, and maintain the on-premises Service Now application on the infrastructure. Maintain the Service Now instance registration on the vendor site. Act as a technical POC with the vendor.
• Provide limited front end administration support of Service Now (for example, installing addons and apps from the vendor site onto the on-premises instances) to assist the front end developers & Service Now systems administrators.
• Implementing and maintaining DISA STIG and SRG guidance on the on-premises infrastructure. Harden the infrastructure and application to meet all DoD security requirements and guidance. Maintain security compliance, sometimes manually, often using automation tools/scripts. Generate security checklists as required.
• Build, administer, upgrade, and maintain the on-premises MariaDB databases (with assistance from dedicated database administrators) used by the Service Now application. Schedule, monitor, restore and troubleshoot database backups.
• Configure environment to be STIG Compliant and Hardening the modified version of Tomcat included in the Service Now application
• Coordinate with the Network Operations to build, maintain, and troubleshoot the load balancing/application proxy F5 BigIP entries for the Service Now application instances.
• Write, update, and maintain various documents (install & configuration guide, operations sustainment guide, SOPs, TTPs, KBAs, upgrade guides, etc.) required by systems engineering management processes to fully document all aspects of the Service Now build. Documentation will be built based off vendor guidance (when available) but customized for our enterprise environment.

Required Qualifications:

• 5+ years experience required.
• Must have active/current Secret clearance.
• Bachelors degree in Computer Science or a relevant field - may substitute additional years of experience
• Experience with Linux OS Administration
• Experience with Maria DB and/or My SQL
• Experience with Domain Separation
• Experience with Certificate Management
• Experience with creating diagrams for complex design solutions.
• Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. Additional specific certifications may be required, depending on job assignment.
• Intermediate knowledge of software engineering principles such as Java Script, REST API, and SOAP API
• Intermediate knowledge of the hardware, software, and systems associated with software engineering.

Preferred Qualifications:

• Experience with ServiceNow
• Database design and development (Maria DB)
• Basic understanding of Software Development Life Cycle and Agile methodologies.
• Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
• Knowledge of SAML, Active Directory, or LDAP

Work Requirements