SMT Team Member/SMT CTG

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

Sentar is seeking a SMT Team Member/SMT CTG in Charleston, SC!

Role Description:

The Subscriber Management Team Administrator serves as the central point of contact for subscribers of Military Health Systems (MHS) Computer Network Defense (CND) Tool accounts. This role involves gathering, organizing, and providing information to support cybersecurity and account management activities. The Administrator ensures that account access is properly submitted, created, tracked, audited, and modified or deleted as necessary, supporting operational efficiency and compliance with policies. This position requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively in a dynamic environment.

Key Responsibilities:

• Serve as the primary contact for subscribers of MHS CND Tool accounts, including Defense Health Agency (DHA) Programs of Record (PORs), Military Treatment Facilities (MTFs), and other related entities.
• Support submission, creation, tracking, auditing, modification, and deletion of account access.
• Verify customer training requirements and ensure compliance with IA baseline certification standards.
• Conduct SAAR (System Authorization Access Request) revalidations.
• Provide customer support and updates to leadership on account and access issues.
• Maintain accurate records of account activities, requests, and approvals.
• Communicate technical information clearly to audiences with varying levels of understanding.
• Identify deficiencies or obstacles and provide solutions to support organizational objectives.
• Assist in developing and implementing procedures and workflows to improve operational efficiency.
• Collaborate with cross-functional teams to manage high-volume requests and support cybersecurity operations.

Qualifications:

Clearance Level: Secret

Education:

Certifications: IAT/IAM Level 1

Experience:

• Position may require up to 20% travel

• Minimum of four years of administrative or IT experience.
• Strong oral and written communication skills.
• Ability to work in a dynamic team environment and adapt quickly to change.
• Logical and analytical thinking capabilities.
• Proficient with desktop programs such as Adobe Acrobat, MS Excel, MS Word.
• Ability to solve problems independently or with minimal assistance.
• Understanding of common enterprise technologies.
• Ability to read, understand, and comply with policies and procedures.

Preferred qualifications:

• Experience in operational environments similar to MSSP or cybersecurity support roles.
• Help Desk experience (e.g., MHS Help Desk ServiceNow system).
• Outstanding customer service skills; ability to multi-task and exhibit flexibility.
• Experience with MS Teams, Jira, Confluence, Intelink, Microsoft SharePoint.
• Experience managing, prioritizing, tracking, updating, reviewing, and submitting documents.
• Experience developing and implementing workflows.
• Self-motivated with a proactive attitude; able to work independently.
• High attention to detail.
• Bachelor’s Degree in a relevant technical discipline.
• Project management experience.
• Demonstrated ability to streamline administrative and IT processes.
• Strong collaboration skills across multiple teams.

Benefits at Sentar:

Our unique ownership model attracts top talent, giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment, Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture, promoting participation, teamwork, and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community . We'll keep you updated occasionally on new job opportunities.

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster ; EEO Is Law Supplement ; and Pay Transparency .

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com . Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.