Yesterday
Secret
Early Career (2+ yrs experience)
$75,000 - $85,000
Occasional travel
IT - Support
Overview:
Xfinion Inc. seeking a Junior .NET Developer to provide Tier 3 Operations & Maintenance (O&M)
support for a commercial software product under a federal contract. This role is critical in resolving
complex technical issues escalated beyond Tier 1 and Tier 2 support (handled by the customer),
focusing on identifying and fixing code-level defects and collaborating with internal development
teams for deeper escalations.
Clearance Required: Active Secret Clearance
Location:: Remote with periodic travel to Portsmouth, NH (1-2 times annually)
Contract Type: Full-Time – Contract Support
Duty Hours: M-F, 8:00am - 5:00pm. Phone availability for customer escalation after hours is
indicated.
Key Responsibilities:
-Triage and resolve Tier 3 support tickets related to application bugs, performance issues, and
integration errors to meet SLA targets.
-Analyze and debug .NET code to identify root causes of issues.
-Collaborate with internal development teams to escalate and resolve complex problems.
-Document solutions, workarounds, and technical findings for knowledge base updates.
-Work within the ServiceNow ticketing system to manage and track support cases.
-Participate in code reviews and contribute to continuous improvement of support processes.
-Ensure compliance with security and operational standards required by the contract.
Required Qualifications:
-Active Secret Clearance.
-1–3 years of experience in software development using .NET (C#).
-Familiarity with ASP.NET, Web APIs, and SQL Server.
-Experience troubleshooting and debugging production applications.
-Understanding of software development lifecycle (SDLC) and Agile methodologies.
-Strong problem-solving and communication skills.
Preferred Qualifications:
-Experience providing help desk or technical support, especially in a Tier 2 or Tier 3 capacity.
-Familiarity with ServiceNow or similar ITSM platforms.
-Exposure to DevOps practices and tools (CI/CD pipelines, version control, etc.).
-Experience working in a federal or government contracting environment.
-Experience with escalating Tier 3-4 hardware support
Xfinion Inc. seeking a Junior .NET Developer to provide Tier 3 Operations & Maintenance (O&M)
support for a commercial software product under a federal contract. This role is critical in resolving
complex technical issues escalated beyond Tier 1 and Tier 2 support (handled by the customer),
focusing on identifying and fixing code-level defects and collaborating with internal development
teams for deeper escalations.
Clearance Required: Active Secret Clearance
Location:: Remote with periodic travel to Portsmouth, NH (1-2 times annually)
Contract Type: Full-Time – Contract Support
Duty Hours: M-F, 8:00am - 5:00pm. Phone availability for customer escalation after hours is
indicated.
Key Responsibilities:
-Triage and resolve Tier 3 support tickets related to application bugs, performance issues, and
integration errors to meet SLA targets.
-Analyze and debug .NET code to identify root causes of issues.
-Collaborate with internal development teams to escalate and resolve complex problems.
-Document solutions, workarounds, and technical findings for knowledge base updates.
-Work within the ServiceNow ticketing system to manage and track support cases.
-Participate in code reviews and contribute to continuous improvement of support processes.
-Ensure compliance with security and operational standards required by the contract.
Required Qualifications:
-Active Secret Clearance.
-1–3 years of experience in software development using .NET (C#).
-Familiarity with ASP.NET, Web APIs, and SQL Server.
-Experience troubleshooting and debugging production applications.
-Understanding of software development lifecycle (SDLC) and Agile methodologies.
-Strong problem-solving and communication skills.
Preferred Qualifications:
-Experience providing help desk or technical support, especially in a Tier 2 or Tier 3 capacity.
-Familiarity with ServiceNow or similar ITSM platforms.
-Exposure to DevOps practices and tools (CI/CD pipelines, version control, etc.).
-Experience working in a federal or government contracting environment.
-Experience with escalating Tier 3-4 hardware support
group id: 91095050
