Today
Secret
Unspecified
Unspecified
IT - Support
Fort Sam Houston, TX (On-Site/Office)
Position Overview
Creek Technologies pending contract reward with Brooke Army Medical Center is seeking an experienced IT Service Desk Specialist - Level II to provide advanced technical support to end users. This role serves as an escalation point for moderate to highly complex hardware, software, and system issues while delivering specialized support and guidance. Level II specialists perform a wider variety of tasks with greater independence than Level I, providing critical assistance during peak workloads and off-hours coverage.
Key Responsibilities
Required Qualifications
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
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Creek Technologies pending contract reward with Brooke Army Medical Center is seeking an experienced IT Service Desk Specialist - Level II to provide advanced technical support to end users. This role serves as an escalation point for moderate to highly complex hardware, software, and system issues while delivering specialized support and guidance. Level II specialists perform a wider variety of tasks with greater independence than Level I, providing critical assistance during peak workloads and off-hours coverage.
Key Responsibilities
- Respond to end-user questions and technical issues via phone, email, or chat.
- Analyze problems and provide guidance, support, and advice for hardware, software, and systems.
- Troubleshoot and resolve moderate to highly complex technical issues for users.
- Serve as the escalation point for Level I technicians, providing specialized support for complex problems.
- Support call overflow during peak periods and provide coverage during off-peak hours.
- Document incidents, solutions, and support actions accurately in the ticketing system.
- Collaborate with other IT staff to implement solutions and maintain system reliability.
- Provide guidance and mentoring to junior support staff as needed.
Required Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
- Experience: Minimum of four (4) years of progressive experience providing IT support or related technical assistance.
- Certifications:
- IAT II: Must meet DoD 8570.01-M certification requirements.
- CE: Associate-level (professional preferred) certification for supported technology, as approved by the COR.
- Security Requirement: Must be able to obtain and maintain a Tier 3 (T3) background investigation
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
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group id: 90987545
