Yesterday
Secret
Unspecified
Unspecified
IT - Support
Fort Sam Houston, TX (On-Site/Office)
Position Overview
Creek Technologies pending contract reward with Brooke Army Medical Center is seeking an experienced IT Service Desk Specialist - Level III to provide advanced technical support and serve as a high-level escalation point for complex IT issues. This role specializes in certain technologies, resolves moderate to highly complex problems, and provides guidance to junior service desk staff. Level III specialists perform the most challenging service desk tasks and contribute to maintaining enterprise IT operations efficiently.
Key Responsibilities
Required Qualifications
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
Creek Technologies pending contract reward with Brooke Army Medical Center is seeking an experienced IT Service Desk Specialist - Level III to provide advanced technical support and serve as a high-level escalation point for complex IT issues. This role specializes in certain technologies, resolves moderate to highly complex problems, and provides guidance to junior service desk staff. Level III specialists perform the most challenging service desk tasks and contribute to maintaining enterprise IT operations efficiently.
Key Responsibilities
- Respond to end-user questions and technical issues via phone, email, or chat.
- Analyze, troubleshoot, and resolve moderate to highly complex hardware, software, and system issues.
- Act as the primary escalation path for Level I and II technicians.
- Provide specialized support in certain technologies to assist the customer base.
- Support call overflow during peak periods and provide coverage during off-peak hours.
- Document incidents, solutions, and support actions accurately in the ticketing system.
- Mentor and provide guidance to junior service desk staff.
- Collaborate with IT teams to implement solutions, maintain system reliability, and improve service processes.
- Maintain up-to-date knowledge of enterprise systems, applications, and supported technologies.
Required Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience.
- Experience: Minimum of six (6) years of progressive experience in IT support or related technical assistance.
- Certifications:
- IAT II: Must meet DoD 8570.01-M certification requirements.
- CE: Professional-level certification for supported technology, as approved by the COR.
- Security Requirement: Must be able to obtain and maintain a Tier 3 (T3) background investigation
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
group id: 90987545
