HEALTH SYSTEM SPECIALIST

Duties
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• Support medical personnel and program implementation at DHN MTFs to provide a positive patient experience with a focus on improving patient satisfaction and outcomes.
• Provide a consistent authoritative and integrative voice of the DHN that brings policy implementation guidance, operations, protocols and best practices to the field.
• Integrate patient experience factors with strategic initiatives to include technology applications and strategic communications.
• Analyze data and issues related to the patient experience and customer satisfaction, establishes priorities, researches, develops and implements standardized approaches.
• Provide leadership in the training and development of service excellence skills and behaviors which promote a positive patient experience.
• Deliver presentations on program status, accomplishments, problems, requirements for support, and promotion of program objectives to senior military officers and civilians.

Requirements
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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• A Personnel Security Investigation is required.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes analyzing data related to patient experience and customer satisfaction in a medical treatment facility; interpreting policies or procedures to develop protocols across medical facilities; and providing guidance and advice to senior leaders at a healthcare setting. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Salary negotiation may be available for those candidates who are new to Federal service.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Student Loan repayment MAY be authorized.
• Non-Federal work experience MAY be creditable for leave purposes.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.