IT Service Desk Ticket System Administrator

Overview

The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams used by individuals to perform work) to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support FLETC's mission.

Responsibilities

• Install, upgrade, and troubleshoot all hardware and software for the installed customer base.
• Provide on-site and remote technical support to users.
• Fully document support tickets on reported issues
• Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the FLETC standard classroom configuration.
• Guide users with simple, step-by-step instructions
• Conduct troubleshooting when required.
• Test alternative pathways to resolve an issue.
• Maintain inventory control and asset management for all IT Assets.
• Create dashboards for executive reporting.
• Quick response to IT incidents affecting training, including classroom technologies based on the FLETC standard classroom configuration.
• Proactive monitoring of classroom technology, including periodic testing of equipment.
• Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks.

Qualifications

Required:

• Certified in the administration and management of the FLETC IT Service Desk system, or have equivalent creditable and verifiable experience
• Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity
• Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
• Public Trust

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability