Oct 29
Secret
$40,001 - $80,000
Unspecified
IT - Support
Honolulu, HI (On-Site/Office)
Description
SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed.
This position can support ~$53k+ (dependent upon education and experience)
JOB DESCRIPTION:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
REQUIRED CLEARANCE:
REQUIRED CERTIFICATION:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed.
This position can support ~$53k+ (dependent upon education and experience)
JOB DESCRIPTION:
- Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- Respond to customer support requests in a fast, efficient and friendly manner
- Resolve customer incidents and requests if able or assign to higher tiers
- Route calls to product line specialists, application, or system support specialists
- Escalate complex problems to higher level of expertise within organization
- Document all customer interactions within a ticketing system
- Alert management to recurring problems and patterns of problems
- Provide customers with a reference number for their incident/request
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma or GED and 0-1+ years of related experience with relevant certification
- Familiar with Windows environment
- Basic understanding of networking concepts and protocols
- Experience with Microsoft Office Suite
- Knowledge on how to query and tailor reports from a database
- Strong Oral and written communication skills
- Customer Service orientated
REQUIRED CLEARANCE:
- Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
- Must be a current US Citizen
REQUIRED CERTIFICATION:
- Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
group id: 10111346
