Help Desk Specialist II

Description

*This position requires a TS/SCI Clearance and Special Access Program Experience*

At System High Corporation-a Top Washington-Area Workplace (The Washington Post, 2023-2025), a Top Workplaces Culture Excellence honoree (April 2025), and a three-time VETS Indexes 3-Star Employer-we protect and advance the nation's most critical missions. As part of our team, you'll tackle complex security challenges across SAP, SCI, and Collateral programs. If you're driven by national security, innovation, and integrity, we want to hear from you.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:
• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Qualifications

Experience:
• Minimum of five (5) years of experience in information technology or a related field
Education:
• BS degree in Computer Science, Information Technology or equivalent experience
Certifications:
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance:
• Current Top-Secret Clearance with SCI Eligibility
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph

Additional Information

• This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• System High is a Military friendly employer. Our extensive work on behalf of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country in a new and exciting way while enjoying a successful civilian career.

• System High values the power and strength of diverse backgrounds on the culture and performance of our company. We strive to maintain an inclusive culture to encourage each employee to bring their whole self to the mission.
• System High Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.
• If you require a reasonable accommodation to apply for a position with us, please email recruiting@systemhigh.com .
• Legal notices can be viewed on the following PDFs: Know Your Rights: Workplace Discrimination is Illegal ; EPPA Notice ; FMLA Notice

Warning: Beware of recruitment scams: System High will never request money or personal purchases during the hiring process. Verify all communications come from a systemhigh.com or msg.paycomonline.com email address.