Today
Top Secret
Mid Level Career (5+ yrs experience)
No Traveling
IT - Security
Washington, DC (On/Off-Site)
SkyePoint Decisions is seeking a Messaging Center Analyst to support 24/7 operations in a large federal government agency’s Operations Center.
This is a onsite position based in Washington, D.C. at a secure government location. This will be an Evening Shift, Mon - Fri from 3:00PM-11:30PM with approximately 1 weekend a month and holiday rotations.
Responsibilities:
Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.
Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).
Perform periodic system and network health checks per SOP.
Update and maintain shift logs, recording and detailing events.
Participate in shift turn-over activities.
Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
Required Qualifications:
Bachelors and 5+ years of experience; or equivalent experience without a degree.
Must be able to work onsite and support shift work.
Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.
Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).
Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
Knowledge of regulations, policies, practices, and procedures relative to information systems security.
Familiarity with Federal Government computer system operations and processes to advise.
Ability to follow Standard Operations Procedures and verbal direction.
Excellent oral and written communication skills.
Self-motivation, professional demeanor and accountability.
Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.
Must be a U.S. citizen.
Must have an Active Top Secret clearance.
Preferred Qualifications:
Previous experience working in commercial, government or military 24x7 messaging/comms centers.
Basic TCP/IP networking skills.
CompTIA A+, Network+.
This is a onsite position based in Washington, D.C. at a secure government location. This will be an Evening Shift, Mon - Fri from 3:00PM-11:30PM with approximately 1 weekend a month and holiday rotations.
Responsibilities:
Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.
Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).
Perform periodic system and network health checks per SOP.
Update and maintain shift logs, recording and detailing events.
Participate in shift turn-over activities.
Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
Required Qualifications:
Bachelors and 5+ years of experience; or equivalent experience without a degree.
Must be able to work onsite and support shift work.
Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.
Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).
Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
Knowledge of regulations, policies, practices, and procedures relative to information systems security.
Familiarity with Federal Government computer system operations and processes to advise.
Ability to follow Standard Operations Procedures and verbal direction.
Excellent oral and written communication skills.
Self-motivation, professional demeanor and accountability.
Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.
Must be a U.S. citizen.
Must have an Active Top Secret clearance.
Preferred Qualifications:
Previous experience working in commercial, government or military 24x7 messaging/comms centers.
Basic TCP/IP networking skills.
CompTIA A+, Network+.
group id: 10370519
