z/OS Automations Support Technician

z/OS Automations Support Technician

Job Duties and Responsibilities:

• Provide the analytical ability to identify problem areas in manual processes and develop automated solutions.
• Utilize IBM System z/OS automation, job scheduling, system monitoring and alerting products from vendors to include: BMC Software, CA Technologies, and IBM.
• Plan, implement, sustain and provide technical guidance for product installations, upgrades, and maintenance to include IBM System z/OS 3rd party software/utilities.
• Initiate calls to the vendor to ascertain proper prerequisite software levels, report problems and receive follow-through procedures.
• Assist in the management of the technical life cycle of the z/OS software product, package, or subsystem assigned.
• Use IBM SMP/e to successfully receive and apply z/OS software on an IBM Mainframe. This includes experience interpreting SMP/e output messages to resolve software installation issues and requirements.
• Use required software tools, including IBM SMP/e, IBM system utilities (including IEBGENER (generalized copy utility), IEBCOPY (utility to copy, compress, merge partitioned data sets), IDCAMS (access method services), to create, populate, update and configure required datasets and parameter libraries and members to successfully implement software installations and upgrades on the IBM mainframe platform.
• Use system logs, create and interpret system traces and dumps, job output, and monitoring tools to diagnose and resolve IBM z/OS product abends on the IBM z/OS mainframe platform.
• Provide customer support (internal and external) on questions and incidents relating to the software maintained on the mainframe systems, to include changes, upgrades, new and discontinued features, and known problems.
• Ensure that all system resources required for software installation are available for successful implementation. Ensure shared storage resources and the tools used to manage resource sharing are properly maintained.
• Initiate release processes based on an approved Release Management Change Advisory Board (RMCAB) change request for new Mainframe products and upgrades to existing products.
• Develop test plans, test cases, and test data for each release test effort. Test plans will include security compliance, functional, integration, performance, and regression testing to detect and resolve flaws that may impact the security, integrity, and stability of the product.
• Provide technical, engineering, and consulting services/support in running software products in a parallel sysplex environment.
• Ensure installed software products are compliant with the current mainframe OS.
• Ensure new release/version analysis is performed outside of the production environment before deployment to production environments.
• Coordinate with other system programmers and managers whenever the installation of a software product interfaces with another software product and will require changes to, or have an impact on, the other software. Contractor shall determine the impacts and risks to changes requested before change implementations are performed.
• Ability to work in a team environment and share developed solutions for approval and implementation.
• Adhere to, and participate in this organization's Change Management and Change Advisory Board (CAB) policies and procedures.

Job Requirements (Education/Skills/Experience):

*Must have an active Secret Clearance*

Must currently possess one of the IAT Level 1 certification:

A+CE

CCNA-Security

Network+ CE

SSCP

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.