Today
Secret
Unspecified
Unspecified
IT - Support
Dahlgren, VA (On-Site/Office)
Overview
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide expert-level troubleshooting for hardware, software, and network issues.
• Resolve complex technical problems escalated from junior help desk staff.
• Support users on the Corporate Research, Development, Test and Evaluation (RDT&E) Network and other designated systems.
• Deliver Tier II/III support using tools like ServiceNow or BMC Remedy.
• Maintain ticketing systems, document resolutions, and ensure timely follow-up.
• Monitor system performance and user issues to identify trends and recommend improvements.
• Provide on-site and remote desktop support, including hardware setup, software installation, and peripheral troubleshooting.
• Assist with account management, access permissions, and configuration of user environments.
• Mentor junior help desk technicians and guide them in resolving technical issues.
• Lead by example in customer service and technical excellence.
• Fulfill the Cyber Workforce Framework (CWF) requirements at the IAT III level.
• Implement and maintain security protocols.
• Ensure systems comply with DoD cybersecurity policies.
• Support vulnerability management and patching efforts.
• Apply deep technical knowledge to support mission-critical systems.
• Advise on system upgrades and integration strategies.
QUALIFICATIONS:
• Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy.
• This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.
• Must have a Secret clearance or higher.
ADDITIONAL QUALIFYING FACTORS:
A satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States and for TTC are required.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identify, age, disability, marital status, citizenship status, military status, protected veteran status or employment.
Salary
DOE
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide expert-level troubleshooting for hardware, software, and network issues.
• Resolve complex technical problems escalated from junior help desk staff.
• Support users on the Corporate Research, Development, Test and Evaluation (RDT&E) Network and other designated systems.
• Deliver Tier II/III support using tools like ServiceNow or BMC Remedy.
• Maintain ticketing systems, document resolutions, and ensure timely follow-up.
• Monitor system performance and user issues to identify trends and recommend improvements.
• Provide on-site and remote desktop support, including hardware setup, software installation, and peripheral troubleshooting.
• Assist with account management, access permissions, and configuration of user environments.
• Mentor junior help desk technicians and guide them in resolving technical issues.
• Lead by example in customer service and technical excellence.
• Fulfill the Cyber Workforce Framework (CWF) requirements at the IAT III level.
• Implement and maintain security protocols.
• Ensure systems comply with DoD cybersecurity policies.
• Support vulnerability management and patching efforts.
• Apply deep technical knowledge to support mission-critical systems.
• Advise on system upgrades and integration strategies.
QUALIFICATIONS:
• Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy.
• This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.
• Must have a Secret clearance or higher.
ADDITIONAL QUALIFYING FACTORS:
A satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States and for TTC are required.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identify, age, disability, marital status, citizenship status, military status, protected veteran status or employment.
Salary
DOE
group id: RTX15668f
