Today
Top Secret/SCI
Unspecified
Polygraph
Arlington, VA (On-Site/Office)
Position Description:
CGI Federal has an exciting opportunity for a Service Catalog Administrator within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Service Catalog Administrator manages and maintains an organization's service catalog, responsible for creating and updating service offerings, configuring workflows, managing users and permissions, and ensuring service delivery aligns with service level agreements (SLAs). Key duties include creating and maintaining catalog items, defining fulfillment workflows, performing system administration tasks such as user management and performance monitoring, and collaborating with stakeholders to translate business needs into technical requirements.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in USA VA Arlington, however, a hybrid working model is acceptable.
Your future duties and responsibilities:
• Service Catalog Management:
o Creating, updating, and publishing service offerings and their associated details.
o Developing and maintaining fulfillment workflows for service requests.
o Ensuring service offerings align with established Service Level Agreements (SLAs).
• System Administration:
o Configuring and customizing the service catalog platform to meet organizational needs.
o Managing users, assigning roles, and granting access to catalog features and sub-catalogs.
o Monitoring and analyzing system performance and proactively performing maintenance.
• Stakeholder Collaboration:
o Working with business users to understand their needs and translate them into technical requirements for service offerings.
o Providing support to end-users, investigating and resolving service-related concerns.
• Process and Documentation:
o Creating and maintaining technical and customer-accessible documentation for catalog services.
o Assisting with training other staff on service catalog use and functionality.
o Collaborating with cross-functional teams to support and maintain the service catalog in a production environment.
• Reporting and Improvement:
o Generating reports and dashboards to provide insights into platform performance and usage.
o Identifying and recommending process improvements and efficiencies.
Required qualifications to be successful in this role:
• Education and/or Experience: Bachelor's degree and/or 5 to 10 years of experience
• Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
• Strong understanding of the service catalog platform (e.g., ServiceNow, AWS Service Catalog, BMC Helix).
• Excellent communication and customer service skills.
• Proficiency in managing user access and permissions (IAM).
• Ability to create and maintain technical documentation.
• Problem-solving and analytical skills for troubleshooting and performance monitoring.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
#CGIFederalJob
#LI-AC6
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
Skills:
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
CGI Federal has an exciting opportunity for a Service Catalog Administrator within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Service Catalog Administrator manages and maintains an organization's service catalog, responsible for creating and updating service offerings, configuring workflows, managing users and permissions, and ensuring service delivery aligns with service level agreements (SLAs). Key duties include creating and maintaining catalog items, defining fulfillment workflows, performing system administration tasks such as user management and performance monitoring, and collaborating with stakeholders to translate business needs into technical requirements.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in USA VA Arlington, however, a hybrid working model is acceptable.
Your future duties and responsibilities:
• Service Catalog Management:
o Creating, updating, and publishing service offerings and their associated details.
o Developing and maintaining fulfillment workflows for service requests.
o Ensuring service offerings align with established Service Level Agreements (SLAs).
• System Administration:
o Configuring and customizing the service catalog platform to meet organizational needs.
o Managing users, assigning roles, and granting access to catalog features and sub-catalogs.
o Monitoring and analyzing system performance and proactively performing maintenance.
• Stakeholder Collaboration:
o Working with business users to understand their needs and translate them into technical requirements for service offerings.
o Providing support to end-users, investigating and resolving service-related concerns.
• Process and Documentation:
o Creating and maintaining technical and customer-accessible documentation for catalog services.
o Assisting with training other staff on service catalog use and functionality.
o Collaborating with cross-functional teams to support and maintain the service catalog in a production environment.
• Reporting and Improvement:
o Generating reports and dashboards to provide insights into platform performance and usage.
o Identifying and recommending process improvements and efficiencies.
Required qualifications to be successful in this role:
• Education and/or Experience: Bachelor's degree and/or 5 to 10 years of experience
• Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
• Strong understanding of the service catalog platform (e.g., ServiceNow, AWS Service Catalog, BMC Helix).
• Excellent communication and customer service skills.
• Proficiency in managing user access and permissions (IAM).
• Ability to create and maintain technical documentation.
• Problem-solving and analytical skills for troubleshooting and performance monitoring.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
#CGIFederalJob
#LI-AC6
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
Skills:
- Intelligence
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
group id: 10115792
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