Success Desk

Customer Success Desk Specialist (Renewals Focus)

Full Time

Are you passionate about delivering great customer experiences and driving renewals? Our client, a fast-growing cybersecurity company providing adaptive security solutions, is building out their Customer Success Desk and looking for someone who thrives in a dynamic, fast-paced environment.

In this role, you'll:

Manage a high volume of customer accounts, ensuring satisfaction and on-time renewals.

Build strong relationships and help customers see continued value from their solutions.

Collaborate with internal teams to resolve issues and support retention goals.

Be measured on customer renewal rates and overall retention success.

What You'll Bring:

2+ years in Customer Success, Renewals, or Account Management (SaaS or cybersecurity experience a plus).

Excellent communication and customer service skills.

Strong organization, attention to detail, and goal orientation.

Experience with CRM tools (Salesforce, HubSpot, etc.).

If you're driven by results, love working with customers, and want to make an impact in cybersecurity, this role is for you.

#Li-remote

#LI-RA1
//HEREFISH
window.hfDomain = “https://api.herefish.com”;
window.hfAccountId = "461cee80-4d87-4951-9972-95772bebe59f";
(function() {
var hf = document.createElement("script"); hf.type = "text/javascript"; hf.async = true;
hf.src = window.hfDomain + "scripts/hf.js";
var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(hf, s);
})();