Enterprise Voice Engineer

Zachary Piper Solutions is seeking an Enterprise Voice Engineer to support global DOD NOC operations located in Scott AFB, IL. The Enterprise Voice Engineer will maintain and troubleshoot secure IP voice and video infrastructure for DISA Voice Services .

Responsibilities for the Enterprise Voice Engineer include:

• Maintain and Troubleshoot IP Voice Infrastructure - Support a resilient voice and video communications network using Juniper and Cisco devices, ensuring secure and uninterrupted service
• Configure and Manage Voice Network Components - Implement route plans, device profiles, calling search spaces, and partitions across Cisco, Avaya, and Oracle platforms
• Perform Advanced Fault Analysis - Diagnose complex issues related to SIP signaling, remote site registration, media flow, and routing/switching configurations
• Support Distributed Firewall and Security Protocols - Maintain firewall infrastructure and contribute to secure voice traffic using protocols like SRTP, IPSec, and BGP
• Document and Execute Change Management - Validate configuration changes, maintain technical documentation, and participate in capacity planning and system updates
• Collaborate in NOC Operations and On-Call Support - Provide ongoing support for global DoD voice services, including rotating on-call responsibilities and cross-functional coordination

Required Qualifications for the Enterprise Voice Engineer include:

• Bachelor's degree with 2-4 years of relevant experience, Master's with less than 2 years, or equivalent combination of education and experience
• Strong Layer 3 Networking Expertise - deep understanding of routing and switching, especially with Juniper devices; JNCIA preferred, CCNA acceptable
• DoD 8570 IAT Level II Certification
• Experience with Enterprise Voice Platforms - Hands-on experience with Cisco CUCM, Unity, CUBE, Avaya Aura, and Oracle SBCs for voice and video communications
• SIP Signaling and Call Flow Proficiency - Expertise in diagnosing and resolving SIP-related issues across complex voice networks
• Active TS/SCI Clearance

Compensation for the Enterprise Voice Engineer include:

• Salary: $62,000-65,000 **depending on experience**
• • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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