Today
Public Trust
Mid Level Career (5+ yrs experience)
IT - Support
JOB DESCRIPTION
Job Title: Technical Engineer
Location: Remote
Overview
CompTech is seeking a skilled Technical Engineer to join our Sawdy Managed Services Division. The ideal candidate will excel in the planning, design, execution, and implementation of client projects and IT solutions. This role requires Tier 2 technical expertise and the ability to work independently, particularly on complex technical initiatives. The Technical Engineer will also play a critical role in project implementation, maintaining the design and integrity of client IT systems, and providing long-term client support; this role serves as a key resource for managing and resolving escalated support issues.
The successful candidate will demonstrate a strong commitment to exceptional customer service, expert problem-solving, and effective communication. They will ensure client systems remain highly available, secure, and reliable, while contributing positively to a collaborative team environment.
Scope of Work
Key responsibilities include:
• Serve as the primary client point of contact, collaborating with client POCs and senior management to plan, execute, and implement projects while independently developing and managing implementation and migration plans that align with project goals and security requirements.
• Proactively communicate with clients regarding project progress, upcoming changes, and planned outages while managing and resolving Tier 0–2 support escalations through effective remote troubleshooting, diagnostic tools, and clear, professional documentation within all support tickets.
• Develop and distribute technical documentation detailing system architecture and implementation while executing complex Exchange (hybrid, Office 365 tenant-to-tenant, hosted-to-cloud) and SharePoint (on-premises-to-cloud, tenant-to-tenant) migrations, as well as configuring, troubleshooting, and supporting Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, Entra Active Directory, and related applications.
• Manage and deploy Intune, Windows Servers, and virtualized environments (VMware and Hyper-V) to support policy, compliance, and operational goals; provide weekly project updates to the Sr. vCISO/Manager; and remain current on emerging industry technologies relevant to the role.
• Provide system administration support for Microsoft core business applications and operating systems while assisting end-users through ConnectWise. Manage service tickets, ensuring timely, professional, and collaborative communication with corporate employees, clients, and colleagues.
• Support client engagement by assisting with project evaluations and handling reactive, proactive, and IMAC service tickets as needed; perform manual patching and vulnerability remediation in compliance with CMMC requirements and policies, while serving as a mentor to fellow Sawdy MSD team members.
• Participate in an on-call rotation.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.
Knowledge, Skills, and Certification Requirements:
• Five (5) + years of IT-related experience.
• Three (3) + years of experience performing server and 365 migrations.
Must have experience working with at least some of the following:
• Microsoft 365
• Azure IaaS, PaaS, SaaS Services
• Exchange Online
• SharePoint
• OneDrive
• Teams
• Microsoft Defender
• Windows Server
• VMWare.
• One (1) year of Help Desk or Deskside Support experience
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained upon hire
• Security+ CE
Minimum Education:
Associate or bachelor’s degree in an IT-related field preferred
Security Clearance Requirements:
• Public Trust
Salary:
$100,000 - $110,000
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.
Job Title: Technical Engineer
Location: Remote
Overview
CompTech is seeking a skilled Technical Engineer to join our Sawdy Managed Services Division. The ideal candidate will excel in the planning, design, execution, and implementation of client projects and IT solutions. This role requires Tier 2 technical expertise and the ability to work independently, particularly on complex technical initiatives. The Technical Engineer will also play a critical role in project implementation, maintaining the design and integrity of client IT systems, and providing long-term client support; this role serves as a key resource for managing and resolving escalated support issues.
The successful candidate will demonstrate a strong commitment to exceptional customer service, expert problem-solving, and effective communication. They will ensure client systems remain highly available, secure, and reliable, while contributing positively to a collaborative team environment.
Scope of Work
Key responsibilities include:
• Serve as the primary client point of contact, collaborating with client POCs and senior management to plan, execute, and implement projects while independently developing and managing implementation and migration plans that align with project goals and security requirements.
• Proactively communicate with clients regarding project progress, upcoming changes, and planned outages while managing and resolving Tier 0–2 support escalations through effective remote troubleshooting, diagnostic tools, and clear, professional documentation within all support tickets.
• Develop and distribute technical documentation detailing system architecture and implementation while executing complex Exchange (hybrid, Office 365 tenant-to-tenant, hosted-to-cloud) and SharePoint (on-premises-to-cloud, tenant-to-tenant) migrations, as well as configuring, troubleshooting, and supporting Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, Entra Active Directory, and related applications.
• Manage and deploy Intune, Windows Servers, and virtualized environments (VMware and Hyper-V) to support policy, compliance, and operational goals; provide weekly project updates to the Sr. vCISO/Manager; and remain current on emerging industry technologies relevant to the role.
• Provide system administration support for Microsoft core business applications and operating systems while assisting end-users through ConnectWise. Manage service tickets, ensuring timely, professional, and collaborative communication with corporate employees, clients, and colleagues.
• Support client engagement by assisting with project evaluations and handling reactive, proactive, and IMAC service tickets as needed; perform manual patching and vulnerability remediation in compliance with CMMC requirements and policies, while serving as a mentor to fellow Sawdy MSD team members.
• Participate in an on-call rotation.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.
Knowledge, Skills, and Certification Requirements:
• Five (5) + years of IT-related experience.
• Three (3) + years of experience performing server and 365 migrations.
Must have experience working with at least some of the following:
• Microsoft 365
• Azure IaaS, PaaS, SaaS Services
• Exchange Online
• SharePoint
• OneDrive
• Teams
• Microsoft Defender
• Windows Server
• VMWare.
• One (1) year of Help Desk or Deskside Support experience
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained upon hire
• Security+ CE
Minimum Education:
Associate or bachelor’s degree in an IT-related field preferred
Security Clearance Requirements:
• Public Trust
Salary:
$100,000 - $110,000
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.
group id: 10526804
