System Administrator Skill Level 2

Prime Time Consulting, a GRVTY Company, provides clients with expert intelligence analysis services. Our clients include defense contractors, industrial and service corporations, and departments and agencies of the U.S. Federal Government.

We are actively searching for System Administrator Skill Level 2 , located in Maryland , to support our team. We have varying levels of this position, depending on years of experience and education.

Essential Job Duties

• Provide support for implementation, troubleshooting and maintenance of IT systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and HW problems and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and installs/loads operating system SW, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator shall possess the following capabilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and HW problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system SW, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Required Qualifications

• 10 years experience as a SA on programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• In lieu of a Bachelor's degree, 4 years of additional SA experience may be substituted.

Company Perks

• At PTC, a GRVTY Company, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.
• Robust health plan including medical, dental, and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• Paid Parental Leave
• 401k with generous company match
• Training and Development Opportunities
• Award Programs
• Variety of Company Sponsored Events

Prime Time Consulting, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email hiring@primetime-consulting.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.