Posted 1 month ago
Public Trust
Unspecified
Unspecified
Business - Support
Topeka, KS (On-Site/Office)
Join Our Team as a National Customer Service Specialist
MBA CSi is seeking a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.
If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!
What You'll Do:
What We're Looking For:
Additional Details:
Why Join MBA CSi?
At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence.
Take the next step in your career and apply today!
Salary Range: $16.00 - $19.00 hourly (commensurate with experience and qualifications)
"MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."
EOE - Minority/ Female/ Veteran/ Disabled
#IND1 #CJ
MBA CSi is seeking a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.
If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!
What You'll Do:
- Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
- Generate reports and suggest process improvements for better management and efficiency.
- Develop and implement policies and procedures to enhance Security Lock functions.
- Provide technical support for ordering systems and related applications.
- Maintain accurate records for key returns, combination changes, and product updates.
- Participate in meetings to provide insights and recommendations on Security Lock programs.
- Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.
What We're Looking For:
- Experience:
- 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
- Technical Skills:
- Advanced proficiency in MS Excel, Access, and CSV files.
- Familiarity with MS Teams.
- Strong communication, multitasking, and problem-solving abilities.
- A proactive and adaptable mindset with the ability to work under pressure.
Additional Details:
- Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
- Schedule: Monday-Friday, 11:00 AM - 7:30 PM CT.
- Position Type: Non-exempt, 40-hour workweek
- Background Requirements:
- Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance
Why Join MBA CSi?
At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence.
Take the next step in your career and apply today!
Salary Range: $16.00 - $19.00 hourly (commensurate with experience and qualifications)
"MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."
EOE - Minority/ Female/ Veteran/ Disabled
#IND1 #CJ
group id: 10228070
