Today
Secret
Unspecified
Unspecified
IT - Hardware
northern, VA (On-Site/Office)
The Storage Resident is a dedicated technical expert embedded within the customer's IT environment for a 12-month engagement. This role focuses on the daily operation, optimization, and support of Partner EMC storage solutions. The Resident works under the direction of the onsite customer, ensuring that storage systems meet performance, availability, and business continuity requirements. This role does require candidates to pass a drug test.
Responsibilities
About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Monitor and manage EMC storage systems (e.g., Data Domain, Unity XT, VxRail)
- Respond to incidents and service requests related to storage infrastructure
- Perform routine health checks, capacity planning, and performance analysis
- Execute firmware upgrades, patches, and configuration changes as directed
- Support backup and restore operations and ensure data protection compliance
- Document daily activities, changes, and system status for customer reporting
- Technical Support & Troubleshooting: Provide hands-on support for storage-related issues. Collaborate with Partner support and customer teams to resolve complex problems.
- Project & Change Management: Assist with storage migrations, expansions, and disaster recovery testing. Participate in change control processes and maintain accurate documentation.
- Customer Engagement & Advisory: Act as a trusted technical resource for the customer's IT team. Recommend improvements and best practices based on Partner standards.
- Knowledge Transfer: Share technical knowledge and train customer staff on Partner storage tools and procedures.
- US Citizenship and Secret Clearance
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in enterprise storage administration
- Expertise in Partner EMC storage platforms and SAN/NAS environments
- Familiarity with ITIL processes and enterprise service management
- Strong communication and customer service skills
About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
group id: NEWGEN
