user avatar

Network Operations Center Tier 1 Shift Lead

Tyto Athene, LLC

Today
Public Trust
Unspecified
Unspecified
IT - Hardware
Ashburn, VA (On-Site/Office)

Tyto Athene is searching for a Network Operations Center Tier 1 Shift Lead to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.

Responsibilities:
  • This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency
  • Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers
  • This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support


Qualifications

Required:
  • Relevant certifications such as ITIL v3, CompTIA, CCNA
  • A minimum of five (5) years' relevant experience in Tier 1 support operations
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
  • Hands-on experience with network monitoring tools and ticketing systems
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
  • Effective communication skills for interacting with customers, technical teams, and management
  • US Citizenship required

Clearance:
  • Current CBP BI highly desired
  • Must have the abillity to obtain and maintain a CBP Public Trust clearance

Location:
  • An onsite presence between Ashburn, VA and Springfield, VA is required


About Tyto Athene

Compensation:
  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:
  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.


Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
group id: 91085617
Find Tyto Athene, LLC on Social Media
Network Employers
user avatar
About Us
At Tyto Athene, we harness the power of technology to provide solutions that shape the future. With over 50 years of experience providing mission-focused digital transformation, our team of experts offers a broad range of expertise in four major technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. We connect people with technologies to seamlessly integrate and manage systems to provide the greatest value to Defense, National Security, Space, Intelligence, and Public Safety for the people who matter the most. To learn more about our mission, visit us at: www.gotyto.com
job ad2 image

Tyto Athene, LLC Jobs


Job Category
IT - Hardware
Clearance Level
Public Trust