Wireless Network Operations Center (WNOC) Lead

Tyto Athene is searching for a Wireless Network Operations Center (WNOC) Lead to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA.

Responsibilities:

• Coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)
• Serving as the lead point of contact (POC) for government and customers seeking technical assistance
• Coordinating training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualifications

Required:

• Relevant certifications such as ITIL v3, CompTIA, CCNA
• Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
• A minimum of five (5) years' relevant experience in Tier 1 support operations
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
• Hands-on experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
• Effective communication skills for interacting with customers, technical teams, and management
• US Citizenship required

Clearance:

• Current CBP BI highly desired
• Must have the abillity to obtain and maintain a CBP Public Trust clearance

Location:

• Orlando, FL

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.