Tier 3 Service Desk/Systems Administrator

Absolute Business Solutions Corp (ABSC) is not just another tech company. Were a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years weve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

ABSC has an exciting opening for you as our next Tier 3 Service Desk/ Systems Administrator supporting the OSINT Integration Center under our 10-year DOMEX Technology Platform (DTP) contract (TO5 POSTMAN). Your job will be to bring together Linux (primarily) and Windows systems administration, systems maintenance, systems performance optimization along with user support services. You will work in a team environment while demonstrating strong cross-functional collaboration in areas such as, but not limited to, development, production, cybersecurity compliance, and QA in a dynamic and fast paced environment. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Work will be conducted on-site at our client location in Bethesda, MD during standard business hours, with rotational coverage of the service desk as early as 6am or as late as 6pm.

Responsibilities:

You will work closely with other infrastructure and network engineers, and system engineers on the following key tasks:

• Clear devotion to the DevOps and Infrastructure as Code (IaC) mindset
• Perform Linux and Windows builds, installs, configuration, administration, and troubleshooting of Linux and Windows servers to include base configuration, security and system patching, performance monitoring, etc.
• Implement and enforce DISA STIG compliance across all systems and networks
• Develop server builds for virtual and physical environments
• Manage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, Helm
• Develop scripts to support patching, configuration, and other infrastructure team tasking using languages such as Python, Bash, or PowerShell
• Design, develop, and support scalable, redundant infrastructure to include physical and virtualized environments
• Utilize configuration management tools like Salt and Ansible for infrastructure automation and orchestration
• Set up administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, validate and implement system patches, including fast turnaround time security critical patches
• Working knowledge of COTS and FOSS storage solution
• Improve existing infrastructure to incorporate latest technology best practices and cross application integrations
• Administer cloud environments, particularly AWS, including provisioning, monitoring, and optimization
• Collaborate with cross-functional teams to implement and maintain agile practices and workflows
• Provide support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.
• Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.
• Coordinate your work schedule with your ServiceDesk teammates to ensure the team offers coverage from 6am-6pm, Monday-Friday.

Requirements:

To be successful in this role you need:

• Bachelors Degree and 4-8 years of prior relevant experience or Masters with 2+ years of prior relevant experience
• At least 4+ years of relevant professional experience
• Must have an active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph security clearance
• Experience in system integrations testing through a full system development life cycle, including implementing test plans, test cases and test processes
• Working in an Agile project management environment
• Experience with security requirements derivation
• Experience documenting test results for corrective actions, reporting and audits
• Excellent verbal and written communication skills
• Ability to work in a team and also a self-starter who can work on their own
• Expertise in configuration, administration, and troubleshooting of Linux (RHEL/CentOS, Ubuntu)
• Experience with Patching: yum repositories, APT repositories
• Experience with Server builds: virtual and physical
• Experience with Cloud Service Providers and cloud operations

Desired Experience:

• Experience with data engineering tools such as Kubernetes/Rancher, Cloudera
• Experience with Configuration Management (Chef, Puppet, Ansible, Salt) and IaC tools such as AWS Cloudformation
• Experience with scripting languages such bash, python3 and power shell
• Experience with CI/CD tools ArgoCD, Jenkins, Nexus, Docker/containerd, gitlab/github
• Experience with ELK clusters, including Elasticsearch, Logstash, Kibana and *beats
• Experience with Windows Systems Administration and troubleshooting Active Directory
• Experience establishing large computer end-point environments (> 1,000 end-points)
• Experience maintaining AI/ML environments (NVIDIA hardware and software)
• Experience maintaining large data (Petabyte) environments and storage solutions
• Experience working in an air-gapped/not-connected-to-the-internet environment

Salary is commensurate with experience. Salary range for this requisition is: $75k-$180k annual.

Who we are:
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers driving innovation, agility, and security across all mission areas.

Some of our benefits include:

• 4 weeks of PTO plus 11 Federal Holidays
• Retirement Planning 401k Fully Vested with Match
• Tuition Assistance Program Annual contributions to help you pay down your loans
• Annual Health and Wellness Allowance buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development Annual Funds to spend on Education and Training
• Volunteer Time Off Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match ABSC matches an employees donation to a qualifying charity
• Paid Parental Leave Employees receive 3 weeks of paid parental leave at 100% pay
• Referral Program We pay for internal and external referrals!
• LOV Awards Earn bonus awards throughout the year from our Living Our Values awards program

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You dont need to be an employee to benefit from our Referral Program.

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.*

Equal Opportunity Employer, including veterans and individuals with disabilities.