Help Desk Specialist (Systems Customer Suppor

Job Title:Help Desk Specialist (Systems Customer Support)

Location:Travis Air Force Base, CA

Clearance:Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense)

Certifications:CompTIA Security+

Roles and Responsibilities:

• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
• Monitor backups and maintenance logs.
• Answer calls or tickets to support end users with applications, hardware, software, and networking.
• Create end user documentation and knowledge base articles.
• Support server, common user applications, desktop services, and network connectivity and associated hardware.

BEAT LLC Provides an Extensive Benefits Package Including:

• Matching 401(k)
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability
• Education Assistance
• Paid Holidays, Paid Time Off, and Sick Time Off