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MS1121_04-Functional Testing & Customer Support

Quantum Science Solution

Today
Intel Agency (NSA, CIA, FBI, etc)
Mid Level Career (5+ yrs experience)
Up to $0.00 per year
No Traveling
Unspecified
Business - Support
Chantilly, VA (On-Site/Office)

Job Title: Functional Tester (API & UI) / customer support
Location: On-site - Chantilly, VA
Clearance Required: TS/SCI with FSP
Company: Quantum Science Solutions (QSS)
Rate: Open

Position Overview
Quantum Science Solutions (QSS) is seeking an experienced Functional Tester (API & UI)/ Customer Support to join a dynamic Agile development team supporting a federal cybersecurity program in Chantilly, VA. This position operates within a Flexible Agile Development Cycle delivering secure, scalable enterprise applications through collaborative design, development, integration, and sustainment efforts.
The ideal candidate will have experience testing modern web-based applications, working directly with developers and stakeholders to track issues, elicit new requirements, and deliver responsive, proactive customer support

Key Responsibilities

* Conduct unit and functional testing of software systems, including web-based (SPA) platforms
* Document test procedures, test cases, and test results to support compliance and traceability
* Collaborate with developers to validate new features and track issue resolution
* Act as the Point of Contact (POC) for user issues, questions, and support requests
* Work within user base by delivering timely, professional, and clear communication
* Use Sponsor-provided tools to log, track, and resolve incidents, requests, and feature enhancements
* Gather user feedback and elicit new functionality requirements from users and stakeholders
* Create user documentation, training materials, and contribute to briefings or brown-bag sessions
* Support communication between technical teams and users, ensuring expectations and limitations are clearly conveyed

Mandatory Skills & Experience

* Experience in software testing and reporting test results
* Experience with user support within a technical environment
* Hands-on experience performing UI/UX functional testing for Single-Page Applications (SPAs)
* Strong documentation skills, including the ability to create repeatable test plans and write user-facing materials
* Proven ability to build rapport and communicate effectively with end users, engineers, and stakeholders
* Demonstrated experience using JIRA for issue tracking and workflow management
* Experience working on cross-functional or Agile teams involving developers, testers, and analysts

Education Requirement

* Bachelor's degree in Information Systems, Business, Computer Science, or a related field
* Equivalent professional experience may be accepted in lieu of a degree

Certifications

* ITIL Foundation (Preferred)
* ISTQB Certified Tester (Preferred)

Why Join QSS?
At Quantum Science Solutions (QSS), you're not just filling a role, you're shaping mission-critical solutions that keep our nation secure. We invest in your growth, foster innovation, and reward technical excellence.

Employee Benefits

* Competitive compensation with annual performance bonuses
* Premium Medical, Dental & Vision Insurance
* Paid Time Off and Federal Holidays
* 401(k) with Company Matching
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About Us
Quantum Science Solutions is traditional in the sense that it was built with core foundations based on honesty and integrity. We take great pride in all of our efforts and projects, we are proud to serve the front lines of cyber defense. We challenge our team members frequently and thrive on the motto “One for all, all for one”. Here at QSS, we invite individuals who think outside of the box and are mentally stimulated by complex problems in the fast paced world of cyber and technology. Our collaborative work environment allows you to think freely and develop iron clad solutions for our customers. At QSS, your ideas and designs are not only heard but are recognized and rewarded. We support you and will provide you with the resources needed to fuel innovations and creativity. Imagine, you are working on cyber integration concept and it turns into fully funded project by a federal agency. Join the QSS team where rather than making a difference, we are the difference

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Job Category
Business - Support