Responsibilities:
- Implementing new ServiceNow ITOM/ITSM features and modules such as Service Mapping, Event Management, and Discovery
- Building and developing monitoring tool integrations with ServiceNow event management
- Building and developing ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM\ITSM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs
- Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow SPM - Strategic Portfolio Management (formally known as PPM)
- Providing subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs
- Identifying, documenting, and presenting insights, impacts and recommended solutions to meet business objectives
- Providing technical support automating business process workflows and dashboards using ServiceNow
- Communicating technical problems and solutions to both technical and non-technical audiences
- ServiceNow certification preferred
- ServiceNow platform configuration and integration experience
- ITSM process alignment experience
- Dashboard and workflow design experience
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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