Family Readiness and Support Services Coordinator

Position Objective: Administer the child care assistance programs by providing applicants with program information, receiving completed applications, determining eligibility, paying the assistance monies to child care providers, invoicing for reimbursement of funds, and completing various reports.

Duties and Responsibilities:

• Research and become familiar with child care requirements in each region and their requirements for one-on-one contact with Member, Providers and client staff.Respond effectively to incoming telephone calls and/or emails and provide accurate information regarding the child care program.
• Assist Subsidy program members and providers across the US in the application process, eligibility determination and payment process.
• Assist Members and Providers with the functionality and use of the GAPSI Childcare Subsidy website and Automated Management Portal and the Childcare Information.
• Perform administrative tasks associated with the subsidy assistance initiative maintain compliance with all applicable Federal, State and local statutes and regulations.
• Accept and review all applications and supporting documents for verification of required information.
• Process applications in a timely manner not to exceed 5 working days from receipt of said application; maintaining confidentiality (in accordance with the Privacy Act) of all the information contained in the subsidy assistance applications.
• Accept and process new qualifying Provider information from the Participant (should the Participant choose to change Providers) and ensure that the new Provider meets the requirements as set forth in the Plan.
• Determine eligibility of child care providers ensuring they comply with all applicable licensing and regulatory requirements; maintain database of providers.
• Assist and be a liaison and advocate to applicants who are denied subsidies based on the misinterpretation of state or territory laws.
• Prepare vouchers for payment and submit to the Program Director for approval/denial.
• Gather and prepare incoming applications for participants and submit to the Program Director for approval or denial.
• Return all incoming call and emails that are received after hours within one working day of receipt.
• Perform other duties as may be assigned.

Qualifications

Basic Qualifications:

• High school diploma or equivalent.
• One year previous experience.

Minimum Qualifications:

• Experience as a customer service representative in a call center is preferred.
• Demonstrated ability to follow prescribed processes, procedures and scripts to effectively manage workflow and process calls and documents.
• Strong written and oral communication skills, with a special emphasis on outstanding, professional, telephone customer service skills.
• Ability to perform tasks accurately in a fast-paced, deadline and detail-oriented work environment.
• Demonstrated ability to perform data entry tasks accurately using customized software.
• Ability to obtain and maintain a Public Trust Minimum Background Investigation (MBI) is required. Current MBI or current or recently inactivated Secret clearance is preferred.
• Must be able to obtain client approval to work on the contract.
• Experience working with people with disabilities and/or other disadvantaged individuals is preferred, but not required.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.