Help Desk Supervisor/ Sr. User Trainer

Zachary Piper Solutions is seeking a Help Desk Supervisor/Senior User Trainer to support a federal agency in Washington, DC. This is a fully onsite position and offers the opportunity to contribute to a dynamic and expanding team.

Key Responsibilities:

• Deliver on-site technical assistance and ensure visually appealing, accurate updates to the agency's public website.
• Learn and manage new data systems to provide both strategic and day-to-day support.
• Generate and maintain scheduled reports (daily, weekly, monthly, quarterly).
• Support users of the internal database system, including onboarding and troubleshooting.
• Participate in testing and validating database upgrades and fixes.
• Regularly update website content based on specific data inputs.
• Provide general IT support to office staff, including coordination with agency technical teams and basic equipment maintenance.
• Uphold cybersecurity, data protection, and privacy standards in all tasks.

Required Qualifications:

• Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Experience with Drupal, Microsoft Teams, and Teams Apps.
• Administrative experience with SharePoint.
• Bachelor's degree (or equivalent) and at least 2 years of direct end-user support experience, including phone and in-person assistance.
• Minimum of 1 year of experience in training users on computer applications, ideally databases or litigation support tools.
• Familiarity with network, telecom, and operating system environments relevant to supported applications.
• Advanced user of government-standard word processing, spreadsheet, and email tools.
• U.S. Citizenship and eligibility for a Public Trust clearance.

Preferred Qualifications:

• Experience in government or litigation support environments.
• Undergraduate degree strongly valued.
• Prior supervisory experience highly preferred.
• Familiarity with DOJ office automation systems.
• Understanding of federal IT environments, including PC/server-based applications.
• Experience with payroll and financial management systems.
• At least 1 year of experience in automated litigation support.
• Active or current security clearance is a plus

Compensation & Benefits:

Salary: $75,000 - $80,000+ (commensurate with experience)

Benefits Package Includes:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Sick Leave (as required by law)
• Paid Holidays

This job opens for applications on 10/14/25. Applications for this job will be accepted for at least 30 days from the posting date.

Help Desk Supervisor, Senior User Trainer, End-User Support, Technical Assistance, Onsite IT Support, User Onboarding, Troubleshooting, Website Content Management, Public Website Updates, Internal Systems Support, Report Generation, Database Testing, Database Validation, Strategic IT Support, Office Equipment Maintenance, Microsoft Office Suite, Excel, Word, PowerPoint, Microsoft Teams, Teams Apps, SharePoint Administration, Drupal CMS, Network Support, Telecom Support, Operating Systems, PC Applications, Server-Based Applications, Cybersecurity, Data Protection, Privacy Compliance, User Training, Application Training, Technical Documentation, Communication Skills, Cross-Team Coordination, Federal IT Environment, Litigation Support Tools, Bachelor's Degree, Public Trust Clearance, U.S. Citizenship, Supervisory Experience, Government IT Experience, DOJ Office Automation, Payroll Systems, Financial Management Systems, Automated Litigation Support, Security Clearance, Proactive Learner, Strong Communicator, Detail-Oriented, Team Collaboration, Problem Solving, Adaptability, Customer Service

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