Key Responsibilities:
- ServiceNow Implementation: Manage multiple ServiceNow capability projects across the federal customers ServiceNow platform
- ServiceNow Enterprise Platform: Management of overall ServiceNow Enterprise Platform operations
- ServiceNow Solutions Professional: Provide federal customers with solutions for ServiceNow capabilities such as: ITSM, SPM (Demand, PPM, Agile and Test 2.0) Security Operations, ITAM Asset Management, CMDB, Now Assist Generative, ITIL best practices, and Project Management Office
- Program Planning: Develop and manage comprehensive Program and project plans, including timelines, milestones, resource allocation and other day-to-day activities for site
- Stakeholder Management: Engage with named stakeholders to define Program scope, objectives, and deliverables; Maintain regular communications to update on Program progress and address any issues as needed
- Risk Management: Identify potential risks throughout Program and resource teams to develop mitigation strategies to ensure program success
- Change and Release Management: Lead all change and release management processes
- Team Leadership: Lead and motivate program team and leads, fostering a collaborative and productive work environment
- Performance Tracking: Monitor project performance using appropriate tools and techniques; Report on progress, any challenges, and solutions in daily, weekly, or monthly meetings
- Budget Management: Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively
- Continuous Service Improvement (CSI): Implement best practices using ITIL and ITSM processes and other continuous improvement initiatives to enhance project and program delivery and outcomes
- Master's degree in an IT related field
- Certifications: Project Management Institute (PMI), Project Management Professional (PMP) and ITIL V4 Foundations, ServiceNow Certified Systems Administrator or Implementation Specialist certifications
- Minimum of 7 years of demonstrated experience as a Deputy or Program Manager
- Experience in supporting and briefing Government senior executive stakeholders
- Demonstrates expertise in the use of the ServiceNow capabilities, functionality, and overall management of a ServiceNow Enterprise wide platform supporting 2,000 + government agency staff members
- Expert organization skills to manage multiple projects, operations and maintenance of the ServiceNow Platform
- Strong oral and written communication skills
- Demonstrated excellence in planning, directing, and managing ServiceNow operations for an Enterprise-wide platform
- Demonstrated successful management and supervision of 25+ employees and over 4,000 customers
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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