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Help Desk Supervisor/Sr. User Trainer

Zachary Piper Solutions, LLC

Yesterday
Public Trust
$75,000 - $80,000
Unspecified
IT - Support
Washington, DC (On-Site/Office)

Zachary Piper Solutions is seeking a Help Desk Supervisor/Sr. User Trainer to provide on-site and remote support for a public-facing website and internal data systems. This role requires a detail-oriented, tech-savvy professional who can manage website updates, generate reports, support database users, and ensure smooth operation of office technology—all while adhering to cybersecurity and data privacy best practices. This position is fully onsite in Washington D.C. Candidates must have the ability to obtain a Public Trust Clearance.

Primary Responsibilities
  • Serve as an on-site technical resource, supporting visually appealing and data-accurate updates to a public-facing website.
  • Learn and manage internal data systems to provide both high-level and day-to-day support.
  • Create, modify, and run scheduled reports (daily, weekly, monthly, quarterly).
  • Provide technical assistance to new and existing users of internal database systems.
  • Assist in testing database functionality following upgrades or patches.
  • Update website content based on specific data points at regular intervals.
  • Offer technical support to office staff, including routine troubleshooting and coordination with Department IT personnel.
  • Maintain and troubleshoot office technical equipment.
  • Ensure all work complies with cybersecurity, data protection, and privacy standards.

Basic Qualifications
  • Proficiency in Microsoft Office Suite, with strong skills in Excel, Word, and PowerPoint.
  • Experience with Drupal, Microsoft Teams, and Teams Apps.
  • Administrative experience with SharePoint.
  • Bachelor's degree (or equivalent experience).
  • Minimum of 2 years of direct end-user support experience, including phone and on-site assistance.
  • At least 1 year of experience teaching or training users on computer applications, preferably databases or litigation support tools.
  • Hands-on familiarity with network, telecommunications, and operating systems relevant to supported applications.
  • Expert-level proficiency in government-standard word processing, spreadsheet, and email systems.
  • Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Preferred Qualifications
  • Experience in government or litigation support environments.
  • Prior supervisory experience.
  • Familiarity with DOJ office automation environments.
  • Knowledge of government IT infrastructure, including office automation networks and server-based applications.
  • Experience with payroll and financial management systems.
  • At least 1 year of experience in automated litigation support.
  • Current or active clearance.

Compensation and Benefits:

· $75,000 - $80,000+ Dependent on experience

· Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays.

This job opens for applications on 10/10/25. Applications for this job will be accepted for at least 30 days from the posting date.
group id: 10430981
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About Us
Zachary Piper Solutions is a National Security focused technology services and consulting firm with a top-secret facility clearance. We support mission-critical initiatives on behalf of the Intelligence Community, Department of Defense, Department of Homeland Security, Department of Justice, Department of State, and a variety of Civilian Agencies. ZPS is dedicated to help protect government networks against cyber threats and to maximize the wide-spectrum of intelligence and security-related technologies. Our dedicated support and proven experience drive results in support of our client’s mission objectives.
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Zachary Piper Solutions, LLC Jobs


Job Category
IT - Support
Clearance Level
Public Trust