Today
Secret
Unspecified
Unspecified
Management
Macomb, MI (On-Site/Office)
Duties
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Requirements
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Conditions of employment
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:
Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and trouble shooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles.
OR
Completion of a master's degree or 2 full years of progressively higher level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks.
In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:
1. Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
2. Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3. Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
4. Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Experience MUST be clearly reflected on your Resume at the time of application.
Additional information
Initial Cut-Off Date:
Area of Consideration
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- Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
- Participates in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting.
- Provides analysis and implements suitable measures for hardware/software requirements and problem resolution. Prepares and updates manuals, instructions, and operating procedures, ensuring optimal functionality and operability of systems.
- Reports, responds to, and resolves customer requests. Interprets IT policies, standards, and guidelines and applies information security and information assurance policy, principles, and practices in the delivery of all services.
- Performs other duties as assigned.
Requirements
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Conditions of employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one-year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Must possess or obtain (within 6 months of employment) and maintain most applicable Computing Environment (CE) certificates of training.
- Plus a minimum Information Assurance baseline security certification of Security+ equivalent (or higher certification) in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians, and DoDM 8140.03, Cyberspace Workforce
- Qualification and Management Program within 6 months of hire date.
- Must be able to obtain and maintain a Secret security clearance.
- Satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a physical assessment, Tier III investigation, and Special Agreement Checks.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:
Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and trouble shooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles.
OR
Completion of a master's degree or 2 full years of progressively higher level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks.
In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:
1. Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
2. Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3. Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
4. Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Experience MUST be clearly reflected on your Resume at the time of application.
Additional information
Initial Cut-Off Date:
- Monday, October 20, 2024 applications must be received by 11:59 PM (EST). Applications received by the Initial Cut-Off Date will be reviewed and possibly referred to the Selecting Official. Subsequent referrals to the Hiring Manager will occur as additional vacancies become available or at the request of the Hiring Manager.
Area of Consideration
- This job is open to candidates who live Worldwide.
- If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
- Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 PM CST on 11/03/2025 to ensure timely processing.
- Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
- Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.
- This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
- After you apply, your application remains valid for 90 and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
- Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
- Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
- Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf .
group id: DODAF
