Work Control Manager

The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies-making us a trusted leader in delivering technology-infused building solutions across the public sector.

The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success.

Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship.

Our Market Offerings Include:

• Real Estate & Workplace
• Facilities Management
• Facilities Operations & Maintenance
• Project Management & Engineering
• Workforce Transformation & Organizational Design
• Mission Support
• Smart Buildings & Energy Efficiency
• Technology Solutions

Join our rapidly growing team and help shape the future of real estate, facilities, and community impact.

Job Description

Position Summary

The Building People is looking for a Work Control Manager, located at The Russell Knox Building on Marine Corps Base Quantico in Triangle, VA. The Work Control manager is responsible for managing the receipt, identification, tracking, scheduling, and reporting of all service requests and work orders to ensure timely and accurate completion of work in accordance with contract performance requirements. This role oversees all aspects of work control processes, leveraging the RKB Computerized Maintenance Management System (CMMS) to support efficient operations and compliance with government standards. The Building People will provide tiered support in the areas of Equipment Maintenance, Logistics Sustainment Training, and Exercise Support.

Performance Objectives

• Ensure all requests for services are properly received, logged, tracked, and reported in a timely and accurate manner.
  

• Maintain complete and accurate data in RKB CMMS, including asset numbers, physical locations, service descriptions, points of contact, and associated system identifiers.
  

• Enter all service requests into RKB CMMS within 30 minutes of receipt from designated government customer interface representatives.
  

• Conduct follow-up communication as necessary to collect missing or clarifying information for proper work induction.
  

• Update work order data throughout execution to reflect progress and status changes.
  

Duties and Responsibilities

• Receive, review, and input service requests from internal and external customers using RKB CMMS.
  

• Implement and maintain effective work control procedures to track, schedule, and report ongoing and completed work.
  

• Plan and schedule work to ensure labor, materials, and equipment are available for timely completion of each work requirement.
  

• Generate and maintain recurring and non-recurring work schedules detailing service descriptions, locations, and scheduled completion dates.
  

• Provide verbal updates and work status information to government representatives within two hours of inquiry during work hours or by 0800 the next business day for after-hours inquiries.
  

• Notify the Contracting Officer (KO), Contracting Officer's Representative (COR), affected tenants, and customers immediately of any emergency breakdowns, and supply ongoing repair status updates until normal operations are restored.
  

• Ensure compliance with quality and performance standards as established in contractual requirements.
  

• Coordinate closely with government-designated interface representatives, ensuring all updates and communications are accurately captured and maintained.
  

Performance Standards

• All service request and work order data must be complete, accurate, and submitted within specified time requirements.
  

• Status updates for any item of work must be provided within two (2) hours of inquiry during regular working hours and by 0800 the following workday for after-hours inquiries.
  

• Work schedules must include complete and accurate information for all recurring and non-recurring services.
  

• Emergency breakdowns must be promptly communicated to KO and COR, with continuous updates provided as directed.
  

Skills & Requirements

Qualifications

• Bachelor's Degree in Facilities Management, Operations, or a related field (or equivalent experience).
  

• Minimum 5 years of experience in work control, maintenance management, or facilities operations.
  

• Proficiency in CMMS platforms (experience with RKB CMMS preferred).
  

• Strong organizational, scheduling, and communication skills.
  

• Ability to coordinate and prioritize multiple service requests while meeting strict deadlines.
  

• Understanding of government facility operations and reporting standards is highly desirable.
  

Qualifications

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccomodation@thebuildingpeople.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement .

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