Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to support USSOCOM.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Monitors vital servers for possible outages.
• Creates user accounts on various networks.
• Assists in resolving client-related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
• Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
• Performs the administrative operation and maintenance of printer server hardware and software.
• Manages and images client computers.
• Maintains baseline configurations and performs modification of configuration settings.
• Institutes troubleshooting and incident response procedures.

WHAT YOU'LL NEED TO SUCCEED:

Education:

• High School Diploma/GED with 6 years of related experience, or
• Associate degree with 4 years of experience, or
• Bachelor's degree with 2 years of experience.

Preferred Skills/Experience:

• 2-5 years of directly related experience in Service Desk administration and analysis.
• Security+ CE Certification required; DoD compliance 8570.01M applies.
• Windows 10 Operating System experience.
• Requires a strong working knowledge of information systems and application fundamentals.
• Excellent troubleshooting and problem-solving skills.
• 1 Year DoD experience.

Clearance Level:

• Secret Clearance to start and must be able to obtain TS/SCI.

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

• On Customer Site.

US Citizenship:

• Required.

Additional Requirements:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
• ITIL Foundations Certification desired.
• Pursues ongoing education in technical topics.
• Microsoft Active Directory / Exchange experience.
• Microsoft Office / Outlook experience.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Work Requirements