IT Operations and Platform Support

Responsibilities:

• Oversight activities for IT Operations to include break-fix trend analyst, change management, and requirements management.

• Provide oversight and guidance open incident management queue ensuring the incidents are addressed in a timely manner.

• Provide detailed guidance to the development and operations team for maintaining a positive operational status.

• Participate in the sprint-demonstration process to identify potential impacts to operational status of the Agency's Service Now system.

• Reviews and comments on technical documentation and Standard Operating Procedures to ensure compliance with standards and regulations

• Coordinates closely with internal and external stakeholders to support, monitor, test and troubleshoot software and hardware problems related to platform.

• Coordinates with the Service Now Senior Account Manager on all open Issues, Cases and Problems and provide oversight to SMO's integrator.

• Monitor the health of the platform using Splunk and Amazon Web Service Console coordinate with internal and external stakeholder to maintain operational service levels.

• Other tasks as required.

Qualifications:

• Must have an active/current TS/SCI and be able to pass a CI Poly.

• 12 Years of experience

• A bachelor's degree or equivalent training and experience.

• Excellent oral and written communication skills with customer, team, and leadership.

• Experience with the Splunk and Amazon Web Services.

Preferred Qualifications:

• CISSP, Network+ or other relevant certifications

Travel Requirements:

Travel may be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements.

Level of Responsibility:

Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

• While performing the duties of this job, the employee is regularly required to communicate within a team environment.

• Ability to type, sitting or standing, to complete work functions for hours at a time; ability to move between sitting, standing, and walking on a frequent basis.

• This is a full-time position, requiring 40 hours per week on site, Monday through Friday, within the contract hours of 6:00 a.m. to 6:00 p.m.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Overview:

• Health Insurance: Medical, dental, and vision plans.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: PTO and holidays.
• Professional Development: Tuition Assistance for courses and certifications.
• Fitness & Wellness Stipend
• Electronic Stipend

Applicants with a physical or mental disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to hr@axiologicsolutions.com or call 571-295-4990. Determinations on request for reasonable accommodation will be made on a case-by-case basis.
Axiologic Solutions and its subsidiaries are an Equal Opportunity Employer, as such we do not discriminate against any employee or applicant for employment as protected by applicable laws.