Business Analyst

*This position requires an active DHS Suitability clearance, or CBP Public Trust *

Zachary Piper Solutions is hiring for a Business Analyst to support a Customs and Border Protection program based out of Herndon, VA. This is a hybrid opportunity. In this position the selected candidate will use knowledge of requirements management practices to help CBP modernize and enhance a specific mission critical project. Experience with ServiceNow is a highly preferred.

Responsibilities Include :

• Support creation of user stories to capture requirements. This is a combination of creating some stories and supporting the delivery team as they create some
• Support estimation, prioritization, and release assignment for user stories
• Support testing activities, ranging from creating test plans to hands on execution, working with the business analyst who will be the lead for testing
• Provide backup support for operations and the help desk when the operations support resource is out, or in times of surge
• Serve as a liaison between government stakeholders, technical teams, and program leadership to define and refine requirements.
• Lead requirements elicitation workshops, documenting business needs, user stories, and acceptance criteria.
• Support enterprise governance by aligning requirements with the Technology Reference Model (TRM) and DHS architecture standards.
• Translate emerging technology concepts (AI, automation, new enterprise services) into actionable requirements and business cases.
• Develop and maintain process flows, SOPs, and dashboards to track adoption, usage, and mission value metrics.
• Collaborate with developers and testers to ensure requirements are translated into functional solutions.
• Support Section 508 compliance and FedRAMP considerations during requirements definition.
• Contribute to program deliverables, including weekly status reports, monthly progress reports, and stakeholder briefings.
• Identify risks, dependencies, and opportunities to accelerate adoption of enterprise solutions.

Requirements Include:

• Active DHS/CBP clearance
• Bachelors Degree
• Strong knowledge of requirements management practices, Agile methodologies, and enterprise IT governance.
• Proficiency in tools including Jira, Confluence, ServiceNow, and Microsoft Office Suite.
• Familiarity with ServiceNow, TRM governance workflows, and Business Connection portal

Compensation Includes:

• $110,000 - $125,000 *depending on experience*
• Health, Dental, Vision, 401K, PTO, Paid Holidays, Sick leave if required by Law

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This posting opens for applicants on 10/9/2025 and will remain open for at least 30 days from the date of posting

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