Yesterday
Confidential
Early Career (2+ yrs experience)
$50,000 - $65,000
Occasional travel
IT - Support
Charleston, SC (On-Site/Office)
About Modus21:
MODUS21 is a Charleston-based business and technology consulting firm specializing in solving complex problems for global business and government clients. We deliver value by streamlining, measuring, and improving business processes, aligning strategy and objectives with technology and execution.
Mission:
Support and maintain Modus21's corporate enterprise infrastructure, enabling secure, stable, and high-performing IT operations that empower every team member to deliver superior client solutions.
Position Summary:
As Information Technology Technician, you will be responsible for managing and maintaining Windows-based systems, Office 365 products, operating systems, software applications, and hardware for Modus21’s corporate enterprise. You will provide technical support and training to end-users and play a critical role in maintaining the stability, security, and optimal performance of the organization’s IT infrastructure.
Key Responsibilities:
• Provide hands-on technical support to end-users for hardware, software, and connectivity issues; respond promptly to IT support tickets, and maintain incident logs in the internal ticketing system
• Install, configure, and deploy computers, software, operating systems, and peripherals; ensure the secure setup and integration of new devices into Modus21’s enterprise environment
• Conduct root cause analysis of technical problems and apply solutions to minimize downtime and disruption, document technical resolutions for future reference
• Monitor computer systems, networks, and maintain accurate IT inventory records, including tracking hardware, licenses, and software assets
• Deliver end-user training on Microsoft Office 365, cloud applications, and IT best practices to improve technical proficiency across the organization
• Collaborate with internal teams and external vendors for IT projects, upgrades, system improvements, and process optimization initiatives
Qualifications:
• Minimum 2 years’ experience administering Windows-based environments, including installation, updates, and troubleshooting
• Hands-on knowledge of networking fundamentals such as IP addressing, VPN configuration, and firewall management
• Demonstrated administration of Microsoft Office 365, Azure, Entra ID, and Intune tools for cloud services management
• Exceptional verbal and written communication skills, able to explain technical solutions in plain language to non-technical users
• CompTIA A+ certification preferred, strong commitment to continuous learning and professional development
Requirements:
• Associate’s degree in a technical discipline (e.g., IT, computer science) or military equivalent, or minimum 3 years equivalent hands-on technical support experience
• US Citizenship and ability to obtain a Department of Defense (DoD) Secret Security Clearance
• Ability to obtain Security+ certification within established time frame if not already held
MODUS21 is an Equal Opportunity Employer.
MODUS21 is a Charleston-based business and technology consulting firm specializing in solving complex problems for global business and government clients. We deliver value by streamlining, measuring, and improving business processes, aligning strategy and objectives with technology and execution.
Mission:
Support and maintain Modus21's corporate enterprise infrastructure, enabling secure, stable, and high-performing IT operations that empower every team member to deliver superior client solutions.
Position Summary:
As Information Technology Technician, you will be responsible for managing and maintaining Windows-based systems, Office 365 products, operating systems, software applications, and hardware for Modus21’s corporate enterprise. You will provide technical support and training to end-users and play a critical role in maintaining the stability, security, and optimal performance of the organization’s IT infrastructure.
Key Responsibilities:
• Provide hands-on technical support to end-users for hardware, software, and connectivity issues; respond promptly to IT support tickets, and maintain incident logs in the internal ticketing system
• Install, configure, and deploy computers, software, operating systems, and peripherals; ensure the secure setup and integration of new devices into Modus21’s enterprise environment
• Conduct root cause analysis of technical problems and apply solutions to minimize downtime and disruption, document technical resolutions for future reference
• Monitor computer systems, networks, and maintain accurate IT inventory records, including tracking hardware, licenses, and software assets
• Deliver end-user training on Microsoft Office 365, cloud applications, and IT best practices to improve technical proficiency across the organization
• Collaborate with internal teams and external vendors for IT projects, upgrades, system improvements, and process optimization initiatives
Qualifications:
• Minimum 2 years’ experience administering Windows-based environments, including installation, updates, and troubleshooting
• Hands-on knowledge of networking fundamentals such as IP addressing, VPN configuration, and firewall management
• Demonstrated administration of Microsoft Office 365, Azure, Entra ID, and Intune tools for cloud services management
• Exceptional verbal and written communication skills, able to explain technical solutions in plain language to non-technical users
• CompTIA A+ certification preferred, strong commitment to continuous learning and professional development
Requirements:
• Associate’s degree in a technical discipline (e.g., IT, computer science) or military equivalent, or minimum 3 years equivalent hands-on technical support experience
• US Citizenship and ability to obtain a Department of Defense (DoD) Secret Security Clearance
• Ability to obtain Security+ certification within established time frame if not already held
MODUS21 is an Equal Opportunity Employer.
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