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Service Desk Technician

Leidos

Today
Top Secret/SCI
$50,700 - $91,650
25%
Unspecified
IT - Support
Mons, Belgium (On-Site/Office)

R-00168423

Description

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

Leidos has an exciting opportunity for a Service Desk Specialist in Mons, Belgium. As a Service Desk Specialist, you will provide Tier I and II support to include at a minimum the management and support of incident tickets, service requests, change requests, and identity management requests (public key infrastructure and centralized directory registrar related) for both on-site and off-site personnel.

Primary Responsibilities:
  • Provide Tier I/Tier II contact and incident resolution to customers with hardware, software and application problems.
  • Perform desktop installation and basic cabling.
  • Fill desktop systems management responsibilities involving account monitoring, security, OS installation and other local area system administration related functions.
  • Perform systems administration of desktop and server systems connected to LANS and WANS.
  • Document incident resolution procedures and standard operating procedures.
  • Maintain documentation of incident status in incident database tools.
  • Contribute to the integrity of the operating systems, planning for and responding to service outages and other problems, and the development of operating scripts as needed to support activities.
  • Participate in organizations change management process.
  • Analyze and resolve network, hardware, and software problems.
  • Load cryptographic keys and perform troubleshooting on various types of hardware and software.


Basic Qualification:
  • High School diploma or equivalent and 5+ years of prior relevant experience.
  • Active DoD TS/SCI security clearance.
  • Large enterprise-level IT experience in supporting multiple operating systems and environments.
  • Active DOD 8570.01 IAT II Baseline certification, Comptia Security+ CE or higher, or the ability to obtain within 30 days of start date.
  • Ability to obtain Belgium SOFA work status approval.
  • Valid US passport.


Preferred Qualifications:
  • Team management experience.
  • ITIL V3 Certifications.
  • Active DOD 8570.01 IAT II Baseline certification, COMPTIA Security+ CE or higher.
  • Computing environment certification relative to the position (MCITP Windows 8 or higher).


Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting: October 8, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
group id: SCNCAPI2

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About Us
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
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Leidos Jobs


Job Category
IT - Support
Clearance Level
Top Secret/SCI
Employer
Leidos